Cebu Pacific

Bought a ticket for my wife from cebu to singapore and she wasn’t allowed to board because she didn’t have a return ticket. She did have a connecting flight to Australia where she is a permanent resident so why does she need a return ticket. She went to the Cebu Pacific office the next day and was told that Singapore has strict entry requirements. Bought her a ticket on another airline and had no problem in Singapore .

The absolute worst airline in the PH…maybe the world!

I recently moved to the PH and was warned by nearly everyone to never fly CEB. Their reputation for delays, cancellations, poor service is well ‘earned.’ I tried to buy some tickets recently using my PayPal, which was kicked back. Upon sending me back to the payment screen, I paid via credit card and then realized to my horror that my flight details had changed to a week later. No! I called within 30 min of the booking pleading with the agent on the phone to no avail. My only option was to pay the change fee for the date I originally had entered in the first place. Turns out my experience is not unique; other friends have had the very same thing happen to them. Very dubious and I believe this sort of scam is part of the CEB business strategy (because really…how can an airline actually survive the low fares they charge?!).

To add salt to the wound, a friend flying from the US was held up on his end and unable to make the PAL connection. I had (stupidly) already checked in for our CEB flight the next day. As such, CEB policy restricts any changes be made, once a guest has checked in. Again, I called and pl

Horrible experience. Flight delayed 8 hours. Poor information

Try and fly any other airline, however, not many to chose from in Philippines.

Very bad experience. Flight Manila-Cebu 8 hours delayed. Today’s flight Cebu -Manila 4 hours delayed