Cathay Pacific

Premium economy Sydney to Hong Kong return.
Only previous experience of premium economy was with qantas.
So in relation to qantas…flight staff were invisible.

On return flight, at about 1.30 pm at Hong Kong requested glass of wine – note that on beverages offered.
An hour or so later saw an attendant and requested beverage – nothing
Waited until I saw an attendant and requested again – nothing.
Waited again until I saw an attendant and told to wait as a meal would be provided and they would serve me then.
Finally got my beverage on the 4th request when meal served.
Only choices of wine was one red or one white

Disappointed with the way Cathay Pacific, treated my delayed luggage. I traveled business class for work purpose and spending a day looking for alternative clothes was not the best use of time.
In addition the staff could not commit a time that my luggage would be delivered, so I had to go all the way to airport to collect it at mid night. Indeed I was paid for the cab charge and the toiletries. That too , I was told I will only be reimbursed 50% but after seeing the receipt amount which was minimal your staff reimbursed all.
However I wasted my time , energy and money on these things due to no fault of mine which has not been compensated in anyway

Flew on an A330-300 business class from Hong Kong to Melbourne on 26 March 2017. Having heard how good Cathay was, I was very disappointed with the elderly state of the aircraft, hardly any storage space, had to put almost everything in the above locker, such a pain. Plenty of table room and good positioning of TV.
The cabin crew were medium attentive but no different from other airlines. By the time they got to my seat in business class they had run out of my choice of food.
There was a very sickly smell in business class cabin, I think a disgusting air freshener…very off- putting.

I flew Cathay Pacific from Cairns Australia to Hong Kong and then on to Heathrow UK. I travelled with my husband in premium economy and unfortunately on the second leg, Hong Kong to Heathrow I lost my purse. I alerted Cathay to this as soon as I realized it was missing when I got home. From the lady who took the initial call, I think she was name Monica, to Marcus who very quickly wrote and emailed me to say it had been found, I cannot thank them enough for all their help in getting my purse returned to me. Well done a wonderful airline.

I would recommend them only because of the safety record. The service was barely evident. It seemed staff didn’t give a hoot.
The food on our flight from HK to BNE was so awful I only ate a mouthful. Still got stomach trouble . No reason for this coming from HK with sensational food.
Very disappointed. Their airport lounge was sensationally good though.