Cathay Pacific

I was very excited when I booked Premium Business class on Cathay pacific. I had seen a sample seat at a travel expo and was expecting a comfortable trip. My husband has back an leg problems & assistance was requested at the time of booking and again confirmed at check in. The whole thing turned into a debacle. We traveled from Melbourne to London return. The seats were not what we were expecting. For 3 legs of the return trip the foot rests did not work and on seat would not recline. The plane was old (clean) hence the seat problems.
The assistance requested at transit in Hong Kong and at end of journey was not provided. When I questioned this I was told it could be provided for an additional fee. The team member was not interested in our issues at all. In Hong Kong I requested an upgrade to Business Class and was told it was not possible even though I was prepared to pay. Business class had very few passengers so room was not an issue. I was so disappointed with Cathay Pacific that I will not fly with them again and cannot recommend them to anyone. I expected so much more from this carrier. I actually felt cheated.

I traveled with my wife from Mel to Osaka and back . I took the return flight on the 13th may 7.10 pm from Hongkong . My wife had back pain and I was requesting upgrade and prepared to pay for it. Not a single ground staff listened to me. They were like robots. This is the first time I took Cathay Pacific and this would be the last. I have Qantas gold card and no appreciation. Previously traveled in Emirates and you don’t even to ask them for an upgrade. Unfortunate experience.
Regards
Joe

Inflight service not up to mark. Very cold attitude. I asked for another beer which never came. Response was unsatisfactory. They were doing service as if they are doing some kind of favour. Please train them to speak better English also. You have a very reputed airline and these things will hamper your Goodwill. I was quite excited when I booked Cathay bit was finally disappointed don’t know if I will ever use Cathay again. I also belong to service industry hence felt important to share the feedback with you.

Would like to say thank you for being so well looked after after a injury & needed wheelchair to come home to Sydney.
Staff were wonderful .

Service – what service? Perth-Hong Kong- Tokyo return.
Certainly did not meet expectation- for an economy seat maybe service or lack of, could be expected. Very disappointing and would be very reluctant to choose to fly Cathay Pacific in the future.