Cathay Pacific

LHR-ADL B777 Premium Economy HKG-ADL A330 Premium Economy Check in at LHR is so confusing, there are self check in and bag tag terminals, but then we waited 35 minutes in the queue to drop off the bags whilst two agents tried to fix issues with other passengers flights. eventually being asked to go to the First Class queue, where the agent was surprised that we had printed our boarding passes and attached the luggage tags. Once check in was over all went well, flight out of LHR is after 10pm, so you get dinner pretty much within the first hour and then the lights went out. Meals on both flights were well presented and an option of 3 types, warm towels were offered on departure but not on arrival, no snacks were offered on the LHR-HKG flight, breakfast offered about 2 hours prior to landing which is weird as your landing at night. A tight connection time as we left LHR 40 minutes late, but a sprint through HKG got us to the connecting flight on time. From HKG to ADL the service is a smaller A330, again with dinner offered within the first hour. Three choices to pick from, meat, fish or pasta. Breakfast is about 3am Adelaide time with two options, western style scrambled eggs with sausage or dim sum. Both not bad. Service on both flights was perfect, the IFE had been updated for the new month so lots of new things to watch. Deplaning in ADL was quick we were in the taxi within an hour.

Sydney to Hong Kong connecting to Barcelona. Not withstand it was a Business Class seat everything else was cattle class. If Cathay is meant to be in the top 10 world airlines the rest can’t even to considered. This flight was their inaugural link to Barcelona from HK, which you might rated on increased effort, but it didn’t. The return from Barcelona was even worse. Given my experience Cathay need to very urgently review their operation.

Flying from Hong Kong to Sydney. Disappointing facilities on an airline that used to have a very good recommendation. My headphones did not connect the sound adequately to the seat jack in Seat 32C. Food was of a poor economy class standard. Service was fine. Seat and punctuality were good.

We got stuck in a typhoon in Taiwan, Cathay put whole flight up in a 5 star hotel. Awesome service!!

Been flying with Cathay Pacific for the past 15 years and feel like the service of ground staff is going down. Also the overall lounge food selections and seat comfort are not there anymore. Cathay is too focus on making money and cut corners!!