Cathay Pacific

Dreadfully awful, rude, unhelpful and inconsiderate to a family of four (two under 6) simply trying to sit together and get some help accessing the plane itself. Told to “get to the back of the queue!” aggressively and unsympathetically. Would never travel with them or anyone using them as a partner ever again.

I cannot believe the fantastic service from Cathay Pacific staff both in the airport and in-flight. They really went the extra mile to help me. Air New Zealand dumped me in a broken seat for 13 hours which resulted in an injury to my leg, treated me like dirt, and I then used Cathy Pacific from Tokyo to Hong Kong. The queue for a boarding pass was massive and I knew I would be unable to stand that long so approached a business class rep and asked was there any way she could help me get my pass and perhaps priority boarding to avoid my leg getting bashed. I am still in agony nine months later. I showed them the doctors’ report explaining the extent of my Air New Zealand induced injury and she immediately fast tracked my pass, got someone to assist me through priority check-in/security and arranged priority boarding above and beyond what I had asked for and the stress relief was immense. I’d been treated so badly by Air New Zealand I was worried about even asking for help, but Cathay were absolutely amazing. On reaching Hong Kong, I found that they had also arranged assistance for me right to the train from the aircraft. They really couldn’t have done more for me if they had tried and were so lovely, kind, compassionate and helpful, the complete opposite to all the Air New Zealand ground staff I had to deal with who were rude and one in particular just downright insulting. I really cannot thank you all at Cathay Pacific enough. Absolutely fantastic. Thank you, thank you, thank you.

First time I’ve flown with Cathay Pacific and I would definitely use them again. The plane was an older model with not so many choices on the in-flight entertainment system as other flights I’ve taken but certainly a good enough selection to fill the five hour flight. I also really liked their option to tune into a camera under the plane, something no other airline had! The staff were very helpful, went above and beyond, in fact, to help me with an injury I’d received following an awful flight with Air New Zealand in which they dumped me in a broken seat for 13 hours (don’t get me started, read my review!). Cathay Pacific literally bent over backwards to assist me during the flight and throughout the checking-in procedure, security and onwards journey. When I reached Hong Kong, they went way above what I had requested which was just to board priority to prevent my leg getting knocked. All the staff were courteous and professional; I really can’t fault them at all. Total thumbs up!

This is by far the best air line I have ever used. The seats are incredible comfortable and enough space to stretch out your legs. The food was fantastic and so was the flight attendants. This is an airline company I’d GLADLY use again, and also tipped my friends to use for international flights. Absolutely FANTASTIC! It was TRULY a pleasant flight. How ever, just with the rest of the flight companies and their food choices for allergic people, it is painstakingly hard to get gluten free vegan food. It should bee law that says that a person with several food allergies have the rights to get food, suitable for their allergy on their flight journey, so they can eat without having to get the journey destroyed due to unspeakable stomach pains, or worse death by allergy chock. This needs to bee change, because it is wrong that those in the business class can remove certain ingredients and not an allergic person sitting in the economy class. It is not the airline companies fault, it is the bloody system from those higher ups, that control the airline companies, SHAME ON THEM.

ADL-HKG A330 Premium Economy HKG-LHR B777 Premium Economy Flying to London via Hong Kong with a minimal connection time was the worry, and on check in at ADL we were advised we had no chance of making the connection as the incoming flight was late; so we were moved to the last flight of the day leaving HKG at 2350. CX provided us with hotel accommodation for the day at HKG airport, we eventually arrived in LHR the following morning at 0500. Service on both flights was perfect at up to the CX standard, our only problem was not being able to get the initial seats we had hoped for. But that is understandable and nothing worth complaining about. Meals on both flight were well presented and an option of 3 types, warm towels were offered on departure and morning arrival, snacks were offered nearly every hour on the overnight flight with 2 option breakfast offered about 2 hours prior to landing. Arriving at LHR we were bused from the plane to the terminal, luggage arrived quickly, we were off the plane and into the Healthrow express plane within 50 minutes.