Martin
from Australia - February 21, 2016
Flew Economy
Bad food, overworked staff, long check in delays resulting in delayed take-offs. At least the in-flight entertainment was good. Sydney – Hong Kong – Sapporo and back again, Jan 2016.
Shane and Debra
from Australia - February 18, 2016
Flew Economy
Beware, if you exercise your rights as a consumer, when lodging a complaint regarding Cathay Pacific. Customer relations have incredibly poor responses as well as delays getting back to you.
We have been ignored, fobbed off and it looks like lied to as well.
Good luck if you have an issue…
Terry
from Australia - February 9, 2016
Flew Economy
Not happy with having to nurse our 21 month old child on our laps for the entire 7+ hour trip from Hong Kong to Perth. Hardly enough room for the 3 of us to move in the 2 tiny seats provided let alone trying to eat our meals as well. Staff were polite and well meaning but were very ordinary in their service and repeatedly bumped me when passing.
Upon arrival in Perth there was no sign of our stroller, which was purchased especially for our trip home. It was taken off us in Manila prior to boarding our flight to Hong Kong earlier the same day and was meant to go through to Perth. My Wife was forced to carry our child, while I managed the luggage, all the way through immigration, customs and the considerable distance to our car. Not happy. Will not be travelling with this airline again unless no other option is available.
edwin
from New Zealand - February 2, 2016
Flew Business
always good, and please to be marco polo member with them. flew more than 12 sectors with them in the last 6 months on economy, premium economy and business. all good, except premium economy could be much better in my opinion.
Oliver
from United States - January 31, 2016
Flew Economy
My flight from New York to Hong Kong was cancelled due to airplane technical problems. Due to this delay, I missed a connecting flight and a prepaid hotel expense. Cathay Pacific agents assured me that I would be reimbursed for these expenses.
It has been about two months that I am calling and writing Cathay Pacific on a weekly basis, trying to figure out who I should speak to for a reimbursement. Every time I call, it’s like starting a file all over again from a blank sheet. I have to retell the entire story, re-email the documentation to a different email, and be promised once again that I am in good hands. I am never given any file number or case number, and miraculously, no employee there knows who the decision maker is for reimbursements. They just tell me to resend the email. I never even get a receipt confirmation from my emails.
