5.9/10

    From 187 passenger reviews

    Rose

    from - January 23, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This Airline Knows how to torture and insult their customer Tried to give us some physical conforms, My husband and I spent $15,690 for a business class return ticket – the economy class would be only $5,000. but I have paid extra $10,000 brought extra mental and physical stress for 9 hour 45 Mins. We have to literally sit next to the toilets. My arm can reach the door of the toilet while I was seated I was closer to the toilet than to the TV. Both toilet doors were facing to the seats of me and my husband. the toilet doors have fully occupied my left side and the right side of my husband’s seat. there were 38 passages in the business class with 3 toilets, if everyone uses toilet 4 times during 9 hours and 45 mins fly, and each time 8 mins; that means each toilet will be used 5 times per hour, and it will be occupied 40 mins every hour. While I was trying to eat my appetizer, the toilet door were opened 6 times, and an old lady – who was accompanied by a nurse, had to keep the toilet door wide open – god knows how long it had been opened. I knew it was likely i would vomit, so I had to move myself to the economy class …. I was told by number of crew members, they have been consistently submit customers complaint to the head office but the airline doesn’t care about this, they just try to sale much space as possible, although they have acknowledged that 2 seat should never exist. Today, I have received a letter from the Customer Relations Executive of this airline, WOW, Great, they offer me USD50 in service vouchers with 9 conditions of use!!!!!

    Jay

    from United Kingdom - January 21, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    LHR-DPS via HKG. Outstanding service from the ground to the air. Check in was efficient, ground staff were courteous, professional and friendly. Requested for extra leg room and was given without any hesitance. As oneworld Sapphires, we were able to access CX lounges in LHR and HKG so we ended up in the Pier Business Class lounge which had everything you need. Food served on board was great. IFE selection was endless. Overall, the best airline option to Asia.

    Michael

    from Canada - December 24, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew from Vancouver to Hong Kong direct in economy on Nov 16, 2018. There was a 3.5 hour delay. We were suppose to fly out at 1:15am, and we didn’t depart until 5am. I was offered a $15 meal voucher. Only thing opened at that time was Wendy’s before the security, good thing I thought of that before going through the check point. Other than that, everything else was smooth. No hiccups on the flight, the food was good and the flight attendants were courteous and attentive in offering amenities, refreshments, cup noodles were available the entire flight upon request. My trip back was uneventful, no delays. My family and I have always flown Cathay for their service and comfort, I’m hoping the value stays true even in this economy.

    Rob

    from United Kingdom - December 18, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Dreadfully awful, rude, unhelpful and inconsiderate to a family of four (two under 6) simply trying to sit together and get some help accessing the plane itself. Told to “get to the back of the queue!” aggressively and unsympathetically. Would never travel with them or anyone using them as a partner ever again.

    Margaret

    from United Kingdom - November 15, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I cannot believe the fantastic service from Cathay Pacific staff both in the airport and in-flight. They really went the extra mile to help me. Air New Zealand dumped me in a broken seat for 13 hours which resulted in an injury to my leg, treated me like dirt, and I then used Cathy Pacific from Tokyo to Hong Kong. The queue for a boarding pass was massive and I knew I would be unable to stand that long so approached a business class rep and asked was there any way she could help me get my pass and perhaps priority boarding to avoid my leg getting bashed. I am still in agony nine months later. I showed them the doctors’ report explaining the extent of my Air New Zealand induced injury and she immediately fast tracked my pass, got someone to assist me through priority check-in/security and arranged priority boarding above and beyond what I had asked for and the stress relief was immense. I’d been treated so badly by Air New Zealand I was worried about even asking for help, but Cathay were absolutely amazing. On reaching Hong Kong, I found that they had also arranged assistance for me right to the train from the aircraft. They really couldn’t have done more for me if they had tried and were so lovely, kind, compassionate and helpful, the complete opposite to all the Air New Zealand ground staff I had to deal with who were rude and one in particular just downright insulting. I really cannot thank you all at Cathay Pacific enough. Absolutely fantastic. Thank you, thank you, thank you.

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