5.8/10

    From 192 passenger reviews

    Steven

    from Australia - May 10, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked Business class from Mumbai to Hong Kong.
    1.Horrific check-in experience at Mumbai.. the guy even insisted on weighing my wife’s brown paper bag with sandwiches… and they ended up charging us $$$ in excess… in fact, more than the cost of another ticket
    2.Onboard experience was just pathetic, causing me to wonder how is it possible for a once great airline to now be so Bad and substandard.
    eg. Flight attendants were slack, impolite and lazy.
    And.. Halfway through the flight, they ran out of soap in the Business class bathrooms.. yep!
    No longer can Cathay claim to be a premium airline.

    Martin

    from United Kingdom - December 25, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Last year Cathay cancelled our flight from Fukuoka, Japan to Hong Kong because their plane’s engine could not be fixed. We were kept waiting for over 6 hours before they told us this news. The replacement flight was sub standard and there was no compensation for the long delay

    Priyanka

    from India - June 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was traveling from jfk to ccu via Hong Kong 2 days back.
    First to start with my luggage was man handled and the holder was taken off. I do not even want to get into on what all was damaged in the luggage. My bag was of 200$ and it was an extra luggge for which I paid 220$. After looking at the bag and the inside objects I wonder why did I pay. I should have left it there. I have pictures of that but not sure how to upload it. Secondly the leg from hk to ccu was Cathay dragon, the air hostess was so lazy that inspite of asking for water for 4-5 times I still did not get it.

    Jeff

    from Australia - May 5, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Sadly I did not have a good experience in a recent trip to and from Hong Kong.
    1/ the flight was delayed 7+ hours without explanation, resulting in us cancelling our long-arranged dinner reservation and losing an afternoon’s vacation time. We later found the delay was caused by crew illness. No compensation was offered.
    2/ the check-in staff were unsympathetic and unhelpful when I pleaded for my wife and I to be given adjacent seats. Luckily one of the ground crew was much more responsive after more pleading and was eventually able to assist, but the whole process left a sour taste…
    3/ the food quality on the flight was, at times, quite awful. A bowl of boiled, unseasoned pasta does not constitute a decent dinner! Following our arrival home, my wife and I both had food poisoning; the only thing we ate in common was the airline food!
    I have flown with Cathay Pacific previously and each time the flights have been delayed; this was the worst. I am afraid to say I will avoid flying with this carrier again.

    Avdhesh

    from India - May 5, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Pathetic …. Pathetic…… Pathetic
    This airline is no longer a top (even in 50)because of so many reasons
    1 crew behavior at boarding gate
    2 crew behavior inside aircraft
    3.Economy class seats
    4.in flight service( you keep asking for water they done bother )
    5.everything is in bad shape with Cathay

    I have used Cathay in 2017 ,since then it change drastically and now it will be come worst airline in some time.

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