5.8/10

    From 195 passenger reviews

    DINKAR

    from Canada - October 26, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    CATHAY PACIFIC HIGHLY RECOMENDED !EXCELLENT AIRLINE
    ME and my wife recently flew from Toronto to Mumbai VIA HONG KONG with this wonderful airline. We were served extremely well through out the journey . We both are seniors and have used wheel chair to enable us to assist during travel . Our discovery with CATHAY PACIFIC airline was unique in the way we were served by compassionate kind and extremely helpful staff. Even the air hostess and steward on board were prompt efficient and worked hard to provide us NOURISHMENTS and snacks in between meals as we take medications and my wife has diabetes requiring her to eat frequent short snacks . The ground staff at all airports crew of Cathay pacific all truly amazingly out perform their duties. We are extremely grateful and will frequently use your airlines and surely recommend to all friends and relatives as we have experienced exceptionally great 5 star quality service .Thank you CATHAY PACIFIC TEAM for being punctual on flight and serving us with that infectious smile. APPRECIATE SINCERELY DINKAR SOUKUR AND wife SAVITA SOUKUR

    Santosh

    from New Zealand - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I recently had very bad experience when I was booking my flights via their website and customer service centre. Although my credit card was charged via the online booking I was not able to issue the tickets through their website. When I contacted their customer service centre I got different answers and no help was provided to honour the price I had booked my tickets for through their website. This was my worst customer service experience in my life. I spoke to different customer service agent during the period 5 August to 12 August spending hours to resolve the issue but nobody was able to help me. Hence, I decided to go to the travel agent.

    When I went to travel agent after having frustrating experience with the airline, they were able to provide me better price for the same journey. I tried to lodge a complaint through Cathay Pacific website and I kept getting this error message “responsive_common_server-side-errors_err_feedback_001”

    This is the worst airline in the world.

    Pattarinee

    from Australia - August 16, 2020

    Flew Premium Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

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    • Baggage Handling

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    • Meals and Beverages

    • Recommend Airline

      No

    Cathay’s customer service attitude and its business ethic during the COVID crisis are appalling. They coldly kicked a heavily pregnant woman out of the flight with no alternative remedy and separated her from her disabled mother without taking any responsibility.

    The CS said the earliest next flight for me is 2 September, way pass my 36-week of pregnancy. This is either a lie or an act of negligent. I found out later that other Cathey passengers who got bumped off their flights after my case got offered flights much earlier than this, even as early as 11 August.

    Steven

    from Australia - May 10, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked Business class from Mumbai to Hong Kong.
    1.Horrific check-in experience at Mumbai.. the guy even insisted on weighing my wife’s brown paper bag with sandwiches… and they ended up charging us $$$ in excess… in fact, more than the cost of another ticket
    2.Onboard experience was just pathetic, causing me to wonder how is it possible for a once great airline to now be so Bad and substandard.
    eg. Flight attendants were slack, impolite and lazy.
    And.. Halfway through the flight, they ran out of soap in the Business class bathrooms.. yep!
    No longer can Cathay claim to be a premium airline.

    Martin

    from United Kingdom - December 25, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Last year Cathay cancelled our flight from Fukuoka, Japan to Hong Kong because their plane’s engine could not be fixed. We were kept waiting for over 6 hours before they told us this news. The replacement flight was sub standard and there was no compensation for the long delay

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