Brussels Airlines

Flew Economy Class from Tel Aviv do Brussels. No Boarding announcements were being made, they simply started to process the people who had started to queue up. No pre-Boarding announcement for Business Class or Gold Card Holders or Families with children. The plane was delayed by 1 hour. No announcements being made about that, and no apologies, neither in the boarding lounge nor on the aircraft. During the 4 hour 11 minutes flight, no entertainment and no free drinks were being offered, only the items they wished to sell and one had to pay for. So not even a glass of water, or a cup of tea or coffee, nothing whatsoever for the 4 hour 11 minute flight! No wonder Brussels Airlines is suffering from such bad Customer Reviews. I have put the airline onto my ‘never again’ list!

Paid a premium ticket in order to get a pre-reserved seat, 6A and last minute, during boarding got informed they changed my seat to 189B without any excuses for a 1 hour flight Brussels-Geneva that I paid 250 EUR because I took a superior reservation class.! This is not a cheap ticket and staff could at least have been polite. This was so rude

Delayed flight , no help with getting through transit which was less than half an hour. Both flights were through brussels.

I flew from JFK airport to Brussels airport and was very uncomfortable. It was very tight and it was hard to plug in earbuds and chargers on the seats. They also have absolutely terrible customer service. I was on the phone with them trying to extend and the woman was yelling at me telling me it was too late and that I should’ve called the day before. I called the day before and I had the 6 attempts recorded in my phone but they dismissed it saying that they would’ve picked up. Also after trying to reach them,
I emailed them that same day that I tried to get through so at least they would see that I tried, and again they dismissed it.They are very hard to reach since they are open only for 3 hours and don’t pick up all the time. I would not recommend this airline to anyone, especially if you need customer service.

You can’t book your seat for a long-haul flight in advance without being charged through the nose for it. The middle seat in the back row of the aircraft costs $29.50 to reserve in advance. It’s a total crock and not worth the money. However, their customer service line (US) is at least very kind and prompt.