British Airways

DO NOT British Airways – I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok and return flight Dec 27 2022 … they lost my suitcase and it took 5 weeks for them to find it … not one response from their lost baggage dept … absolutely appalling service that ruined my holiday and now they ignore me….
My baggage never arrived despite me completing lost baggage forms at Thai Air Bangkok .. BA (LHR) and SAS (Copenhagen. I arrived back home 28.12.2022 ..

Delayed flight, long wait in transit for over 12hours with a senior and 6 children, no empathy only to be informed two of us couldn’t board the connecting flight due to no e-visas which wasn’t accounted for at boarding from home country. Stranded in London for 3 days with no bags. Wife and children separated from me and stuck in another country all alone. Extremely rude staff. When filed a claim upon my return all they did was apologize for their rude staff and inconvenience and ask for receipts as proof which I didn’t have due to the chaotic nature of the journey and therefore they denied my claim with no compensation. I don’t understand how they expect 9 passengers to have lived unexpectedly in foreign countries for 3 days without any expenses? Shame on BA because I will never fly with them again. They did nothing to make this matter right.

British airways is always late, their website is atrocious, and they won’t let you checkin until 24 hours before the flight and then tell you that you must do it at the airlines because it is less than 24 hours. I have been trying for 6 hours to check in and/or find a real person to speak with. Finally customer service had such a thick accent I didn’t think they were speaking English. Avoid this airline.

They are by far the WORST airline I have ever dealt with, even for value for money. And I have flown internationally on COUNTLESS airlines (including Turkish Airways, Emirates, Thai Airways, Singapore Airlines, Japan Airlines, El Al, Qantas, Tiger, Jetstar, the list goes on and on…). They have all been amazing. Even the worse of these ones have been WAY better than British Airways. Their customer service didn’t honour a refund I was entitled to let alone try to offer me flight credit as a compromise. They inadvertently told me to piss off. You will highly regret even choosing to fly with British Airways.

I flew Business class to and from Europe on American Airlines and British Airways. The sleeping accommodations on the AA plane were much more private and comfortable than on the return flight on the British Airways plane. The food on the AA plane was much better. The food on the BA plane, except the Bangers and mash and the chicken, was abominable, absolutely horrible. I would not fly BA again if I had to go through Heathrow and my final destination of Vienna. There were no jetbridges to the planes. I had to walk up numerous steep flights of stairs in the terminal and on the tarmac into the plane carrying a moderately heavy carryon. I also have knee and foot medical problems and some dizziness after a fall while I was in Europe, so those stairs created a dangerous situation for me and undoubtedly for the elderly patrons who were accessing and egressing the planes. The ground transportation was crowded and in the era of covid, unsafe.