British Airways

A national disgrace.

2 confirmed business class flights were cancelled, 1 without notice upon arrival at the airport, the other with zero notice until I tried to check in online 24 hrs prior.

Very unreliable, with average service on board and very average lounge.

They also decided to bump my business ticket to economy upon rebooking me for a next flight.

The last thing you want on a long European trip is an unreliable airline with zero empathy. Fly with someone else, BA should be your very last choice.

1.We arrived late to LHR,did not leave on time from DC. We lost our flight in LHR to LIN at 7:20a and we were told to wait until 2pm and we got 10 pounds to spend. In Italy my family waited from 10 to 3pm and had to travel between airports LIN to MXP (68.1 km). 2.Lost luggage. We did not have luggage for our entire 7 days tours in Italy. I spent my tours vacation time exchanged several emails with the BA and the delivery company because the receiver address had a typo. 3.Finally, our return flight to DC was delayed almost 1 hour waiting seated the airplane just because the Capitan decided it was an emergency to wait for the family that needed to get their taxes refund to get their luggage from the airplane.
I filed a complaint after my trip and we got less of what we spend just in our flight (1), evoucher for our luggages, $70 coupon and 50 euros on personal items for the 8 days- our luggages were delivered 5 days after arrived.

Poor Business class services, food, drinks, and entertainment content. No free wifi, and crowded noisy below standard, filthy bathrooms. Old airplanes even the A380 is designed in strange with seats looking to the back of the airplane, with uncomfortable seats. The 777 was somehow better. The ground services is horrible, with no gates numbers showing untill the boarding time, so be ready to run to catch your flight.

A recent BA Flight, Business Class, as a second leg of a flight into the UK.

Whoever designed the business class configuration ought to be taken out and spoken severely too. It is an abomination. Our first leg was in QATAR Q Suites. Imagine our shock when we sat down in BA business class only to find you are staring straight at your fellow passenger. Whose idea was this? It is appalling. Also, comfort level was – well can you give a minus score. Never go BA if you are a business class traveler.

Avoid carrier if at all possible. They belong to “One World”– they will book your flight with multiple carriers and take zero responsibility for anything that goes wrong. American Airlines changed our itinerary and gave us each 3 boarding passes with seat assignments. We tried to board the second flight and are told we didn’t have tickets. American said they didn’t have our tickets and British Airways closed three hours previously. I contacted BA. They claim no fault on their part.