British Airways

My flight on British Airways BA0106 flight got delayed and then my connection got cancelled.

We contacted the BA call center multiple times to make changes to the flight. The call center suggested that we cancel the flight for a full refund, then claim compensation for the delay and difference in airfare cost and other non refundable bookings due to the delay and cancellation of our flight.
British Airways responded to the claim after a month with no compensation at all, even though we paid additional $600 on new bookings and additional charges.

The refund of the cancelled flight took more than a month with multiple calls to follow up almost every week. I was promised to get refund on the first call but later I found out it was not processed properly. Every-time I call the agent ask questions about why flight was canceled etc which is annoying when my understanding everything was under process for payment. After multiple calls I was refunded partially and not the full amount which is even bizarre from a company of this level. I had to make more calls to get the remaining balance refunded. The whole experience was terrible and damaging.

Years ago I swore to never fly British Airways again due to their shocking service, attitude and flight cancellations. I decided to recently give them another go for a flight from Nice to London 11.50am arriving 12.40pm so I could attend a meeting in the afternoon, only to have BA cancel my flight at the last minute because they didn’t fill the plane and putting me on another flight at 8pm than night getting in at 10pm!!
What am i meant to do with that! I only have two days in London and my itinerary is tight.
So I advise go Eazy Jet or Wiz as they are of the same standard only much cheaper. save your money and don’t fly BA.

Terrible. Flew first class. They canceled my initial flight and had to rebook but their computer system was down for a day and a half. Their website is not easy to navigate. Difficult to reach a customer service person on the phone while traveling. The in-flight meal was superb and the cabin crew superb. They lost my bag on my flight home from London and never sent me an email to advise the status for 6 days.

The most horrible airline ever. Service and hospitality is very poor. Flights get canceled all the time. Our flight got canceled in Rome and they left the Passengers by themselves since British Airline does not exist in Rome. We had a nightmare on the way of home. Never ever book with this Airline since you will regret it.

British Airways cancelled our return flight and with less than 48 hours notice, and managed to lose our luggage (eventually found days later) on the return leg we did eventually take. These issues were ridiculous enough, but I believe British Airways still owes us compensation under the Canada Transportation Act, and the customer service experience they’ve provided in pursuing these claims has been another level of insulting.

I filed the above noted claims over 60 days ago and not received so much as a reply from their mysterious “Customer Relations” department, who Customs Service keeps telling me nobody can contact directly, not even Customer Service agents themselves. Time after time I’ve been told their timeframe for handling cases is 3 – 6 weeks, but we’re well past that, with nary a care from the company. Customer Service keeps telling me they’ll escalate it and I’ll hear back from Customer Relations within 7 days or something to that effect. It’s been “escalates” 3 times now, and I’ve not heard back. They claim that a manager will call me back within a day to discuss my complaint, and it never happens.