Breeze Airways

They are either seriously late 100 percent of the time. Or they cancel the flight altogether, which they did for my LAX to Westchester, NY flight four nights in a row. The weather was fine. That was not the issue. In fact, I am a very frequent flyer and know that when I’m saying that I have no idea what their problem is, it means their operations are positively abysmal. Also, on the few flights I successfully took on Breeze, in their ‘first class’ cabin, your first snack is free but if you want a second snack, it’s $9.00. This is all you are given for a six hour flight. So, my Chex Mix bag was included, but when I asked for the M&M’s too, they charged $9. Needles to say, it was an M&M-less flight for me.

I was so hoping this airline would be a viable option for flights out of Westchester, especially cross country, but I wouldn’t trust them to fly my pet mosquito let alone anything or anyone I actually cared even remotely about.

WORST EXPERIENCE EVER!!!! I paid for the ‘Nicer’ Ticket which allows for a personal item/carry-on/and checked bag and was seated in their ‘extra legroom’ section at the front of the plane. While our flight was almost 2 hours late on arrival. There was an electronic issue air bridge at both locations causing additional delays. After waiting almost an hour we discovered our bags were sent to SNA instead of XNA. As we all proceeded to the gate agent we were asked to write our name and email on a scrap piece of paper. We woke up to emails with a bag claim number and a phone number we could text for updates. The website has no customer service number and you can ONLY contact Breeze via email, text, or Facebook Messenger. I FINALLY received a response. They told me they were aware of the issue and doing their best. Compensation is considered from non-home airport arrivals and I needed to upload detailed receipts to a link provided. I am not at my Home Airport and may still have no idea when i’ll receive my bags.

Terrible airline. Deceptive practices. They claim you can cancel your flight “without penalty” but then they will only give you future flight credits. When you purchase tickets, they make it seem as though the flight is non-stop. After you get the tickets, you find out there is a “breezeway”/layover. During that layover, they lost our luggage, which we didn’t get back for 2 days. They offered no compensation. Then, they cancelled our return flight the morning of, forcing us to get tickets through another airline. As a refund, they gave us future flight credit. Why would we ever want to fly with this airline again? The credit is a penalty. It guess it’s ok if you want to be stranded somewhere without your luggage. Of course, the only way to communicate with them is via text, whenever they feel like replying to it. It’s the worst airline I’ve every flown with.

Just had the worst customer service experience of my life with Breeze Airways. Two days before my flight was scheduled to depart, they emailed me with a notification that my flight had been cancelled. No opportunity for recourse, no phone number on their website, and no response for almost 24 hours to the emails, sms messages, and messenger app messages I sent. Even worse, if and when they do finally respond to you, it turns out that they won’t even help you rebook a comparable flight. It’s basically, “Sorry, you’re shit out of luck.”

This is absolutely unacceptable. I built my entire vacation around the availability of this flight. As a result of their mistakes, I had to book a far worse flight at a far greater cost that will not get me to my destination in time to work the next day, which means that I am also losing income. Overall, their mistakes are costing me hundreds of dollars and a lot of wasted time and energy, and they offer no real compensation or even sincere apologies for what they have done.