1/10

    From 2 passenger reviews

    Sean

    from United States - January 6, 2023

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible airline. Deceptive practices. They claim you can cancel your flight “without penalty” but then they will only give you future flight credits. When you purchase tickets, they make it seem as though the flight is non-stop. After you get the tickets, you find out there is a “breezeway”/layover. During that layover, they lost our luggage, which we didn’t get back for 2 days. They offered no compensation. Then, they cancelled our return flight the morning of, forcing us to get tickets through another airline. As a refund, they gave us future flight credit. Why would we ever want to fly with this airline again? The credit is a penalty. It guess it’s ok if you want to be stranded somewhere without your luggage. Of course, the only way to communicate with them is via text, whenever they feel like replying to it. It’s the worst airline I’ve every flown with.

    Gnd

    from United States - June 21, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Just had the worst customer service experience of my life with Breeze Airways. Two days before my flight was scheduled to depart, they emailed me with a notification that my flight had been cancelled. No opportunity for recourse, no phone number on their website, and no response for almost 24 hours to the emails, sms messages, and messenger app messages I sent. Even worse, if and when they do finally respond to you, it turns out that they won’t even help you rebook a comparable flight. It’s basically, “Sorry, you’re shit out of luck.”

    This is absolutely unacceptable. I built my entire vacation around the availability of this flight. As a result of their mistakes, I had to book a far worse flight at a far greater cost that will not get me to my destination in time to work the next day, which means that I am also losing income. Overall, their mistakes are costing me hundreds of dollars and a lot of wasted time and energy, and they offer no real compensation or even sincere apologies for what they have done.

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