Breeze Airways

I paid a fee to change my flight date from the 10th to the 14th. Breeze cancelled my flight and gave me a new travel date, sending me out on the 12th. I asked for was a refund of the fee I had paid to change my travel dates. I paid them to travel on the 14th, they took my money, then changed my travel dates and refused to refund my change-of-date fee.

I flew on Breeze Airways on July 4, 2023 from BDL to LAX with a stop in Jacksonville (I did not have to get off the plane). When I arrived in LAX one of my suitcases was missing. It had been mislabeled by the airlines and taken off the flight in Jacksonville. I was told it would be sent on the next available flight, which would have been July 6th. It is now July 17th and still no bag. I have left over 40 messages via text, Messenger and email with no response. I have no idea where my bag is, if I will get it and if I will be compensated for it if they completely lost it. I can’t get a hold of anyone. This is the worst customer service I have ever seen in an airlines. They have completely ghosted me on all three platforms of communication. There is no direct phone number so I am absolutely helpless. I filed a complaint with the Better Business Bureau and Department of Transportation.

Worst travel experience- I take a minimum of a dozen flights a year. I’m willing to do most anything for a travel opportunity. I will never fly Breeze again. Multiple postponement on the same flight. Incorrect information send out via text. Lost bag ( 5 days as of now) no communication. They literally have no phone number to call. Ever airports can’t reach them. I e had to drive hours to go find my bags just to find no one at the desk. Absolutely horrible. No amount of savings is worth this .

Cancelled flight after 3 hours of delays, too late to have the chance of re-booking the same day. Any Breeze option was 2 days out and frankly, do not trust that flight will actually happen. No customer support, the app they refer you is very poor and does not offer any solutions. Airline has proved to be extremely unreliable and not worth any savings, as it will end up costing you in the long run. Had high hopes for the HPN -> LAX direct route, delays and cancellations each time I’ve given them a chance.

On our flight with Breeze recently we experienced significant problems.

First, the toilets on the plane were overflowing with feces and all toilets were unusable because they didn’t empty their holding tank (to save money?). This made for a very uncomfortable end to the trip.

Next they lost our luggage for 14 days.

Next we had to spend considerable time and money to get our luggage back. They didn’t reimburse us for our costs although they lied and said that they would. Breeze caused us inconvenience, stress, and unnecessary expenses.

Finally Breeze lied a lot! Breeze promised to ship our luggage. They renegged on that. Then Breeze promised to pay for our costs to pick up the bag ourselves from the airport and they renegged on that too. Breeze also promised to pay for essential items (toiletries etc) that were delayed in our luggage and that we had to purchase ourselves. They renegged on that too…
I find Breeze to be a very insincere, untrustworthy and dishonest company.