from Romania - January 24, 2017
I flew with this company several times, hoping things will get better, but every time things got worst!From a minimum of 2 h delay, the delay increased this time to 2h and 45 min!!!And every time they blame it on the weather, but the other companies do not have this problem and do not have such long delays!! They somehow manage to delay their flights in such a way so you do not have the chance to get a refund or compensation!only frustration and anger!! This will be the last time I will fly with them and I will encourage everyone to choose the other airlines like Wizz Air or Tarom!
from Romania - January 20, 2017
I usually fly with Blue Air. Blue Air is the best low-cost company I’ve been flying with up to now. I never had any problems with them, you get free drinks and food on board, you can carry-on a 20 kg bag for free on the domestic flights, the ground stuff and cabin crew always polite and helpful, and the pilots rock to every landing they perform. They offer you a lot of free services for low fares, compared to other low-cost companies. It’s true some of the plains are a bit old, but that doesn’t matter as long as the flight is safe. To be really honest, I do recommend Blue Air as an airline to fly around Europe.
from France - January 11, 2017
Nice-Bucharest-Nice. Online checkin – can’t modify seat allocated unless you pay (unfortunately I was allocated the last row near the toilets). No bag drop off at airport so long queues with people who hadn’t checked in on outward flight. Flight ok, plane not new….. My main point is about some of the cabin staff’s negative and offhand attitude. 2 in particular who were more interested in their smartphones and talking to one another than taking care of the passengers. Neither spoke proficient French or even English properly. I suppose you get what you pay for…..
from Spain - December 4, 2016
Flew Premium Economy
I got return flight from Malaga to Bucharest and back for myself and my 3 years old son. At the check in in Malaga we have asked if the buggy is included in the fair and they have told me “yes, of course”. I got a tag for the buggy and traveled ok. Unfortunately on the return flight just 4 days later the have told me I cannot have the buggy and if I want it I will need to pay extra. After long arguments I had to leave the buggy behind and carry my kid. Now I need to buy new one as the price they asked me to travel back with the buggy is ad much as new one cost. It is so embarrassing what they do …
How this was included in part of the trip and not back when the booking was made as return flight ….
This is not the first time we face this grumpy ladies from Blue Air with their silly attitude.
from Romania - October 10, 2016
Yesterday, October 9th, when flying from Beauvais to Bucharest, even though I had checked-in online and printed the boarding passes I had a very unpleasant experience.
More specifically, after waiting in line your employee gave me a hand writen note with a code and asked me to go to another desk to get some kind of a confirmation and then come back. Mean while, someone had left some unattended luggage and that part of the terminal had been blocked. I’ve asked some other employee (a Romanian lady who had no name tag and refused to tell us her name) for another solution – give a call to check the checkin/print the boarding passes for us/something. I felt deeply frustrated and furious with the lack of humanity, empathy and flexibility. Not only that she didn’t show any empathy with the fact that we might loose the plane (we arrived at the airport 1 hour and a half before the take off), but she also told me that I didn’t complete correctly the form at the online check in, so implied I was to blame for not having the boarding pass.
I would have expected a solution (a proof of the desire to help such as- “let me see what I can do/ don’t worry I will make sure you will be on board,