Blue Air

A truly terrible airline.

Paid for speedy boarding and there was no queue, no announcement and compnay refuses to give me my money back.

Seats are SO cramped you can hardly move.

Toilet door was broken when I pointed this out they got angry.

Very grumpy ground crew and air crew were so rude. No manners.

My partner was sat on the front row and couldn’t see the safety demonstration. Very dangerous and illegal.

Very old planes.

DO NOT FLY WITH THEM

On flight OB121 from 4-10-2019 on the route Buchartest – Koln I paid a reservation ticket for preferential seat but at checkin another random place was assigned to me without explanation. No one answered until now to my request to refund the money. Both on-board and check-in BlueAir staff need to learn to communicate. Extremely rude and incompetent staff.

Turned away from boarding on Blue Air Flight due to my nut allergy.
The pilot laughed as I cried!
I was not permitted to fly due to my nut allergies even though we called three times in advance to make sure it’s on the manifest.

I flew with Blue Air, in 2014 and in 2017. In both of the flights, I see a cabin crew who does not respect you. But, in rest it is ok.

Our flight was cancelled because of the weather conditions and there was nobody at their counter to tell us anything. The airport staff were sorry for us (people from 6 cancelled flights with this company) and started giving us all the phone numbers they had from them. After calling them at least 6 times and being on hold each time for at least 20 minutes, I got so many mixed information because nobody knew anything!!! After 8h since the flight was cancelled they sent a person from Romania!!! to talk with us! So they had nobody hired in the Luton airport. It was the only airline with nobody to tell us anything. In the end we flew the next day (>24h spent in Luton airport without anywhere to even sit). Some of the luggages that were checked in for the original flight got lost. In the airport we didn’t receive any voucher or anything for food and drinks (all the other companies were giving away those!!!) and the lady that finally came to answer our questions didn’t even know that the flight from Iasi actually landed in the morning!!! We knew more that she did. And she didn’t seem to understand that is not normal not to have anyone to give any information for so many hours and to have to call so many times to get anything (even if it was the wrong information!!!). I also paid for 2 breakfast (they are NOT CHEAP) and never received them.