4.1/10

    From 23 passenger reviews

    eleanor

    from United Kingdom - April 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Turned away from boarding on Blue Air Flight due to my nut allergy.
    The pilot laughed as I cried!
    I was not permitted to fly due to my nut allergies even though we called three times in advance to make sure it’s on the manifest.

    Andrei

    from Romania - February 24, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew with Blue Air, in 2014 and in 2017. In both of the flights, I see a cabin crew who does not respect you. But, in rest it is ok.

    Elena

    from United Kingdom - December 12, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Our flight was cancelled because of the weather conditions and there was nobody at their counter to tell us anything. The airport staff were sorry for us (people from 6 cancelled flights with this company) and started giving us all the phone numbers they had from them. After calling them at least 6 times and being on hold each time for at least 20 minutes, I got so many mixed information because nobody knew anything!!! After 8h since the flight was cancelled they sent a person from Romania!!! to talk with us! So they had nobody hired in the Luton airport. It was the only airline with nobody to tell us anything. In the end we flew the next day (>24h spent in Luton airport without anywhere to even sit). Some of the luggages that were checked in for the original flight got lost. In the airport we didn’t receive any voucher or anything for food and drinks (all the other companies were giving away those!!!) and the lady that finally came to answer our questions didn’t even know that the flight from Iasi actually landed in the morning!!! We knew more that she did. And she didn’t seem to understand that is not normal not to have anyone to give any information for so many hours and to have to call so many times to get anything (even if it was the wrong information!!!). I also paid for 2 breakfast (they are NOT CHEAP) and never received them.

    Rebecca

    from United Kingdom - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Just unbelievably bad on literally every aspect. Shoddy plane, 45 minutes late, rude arrogant staff. Lost luggage. Then impossible to locate anybody that cared or was willing to help locate cases . I will never book with this airline again

    Ken

    from United Kingdom - July 26, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The best low cost flight we have ever been on, from Liverpool to Alacanti 18/7/17 -Both ways
    Take off on Time
    Free Drink and sandwich
    Leather Seats
    Extra Leg Room
    Upto 32kg Hold luggage
    Very friendly cabin staff

    View all Reviews

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