Bangkok Airways

I’ve flown on Bangkok Airways 10 times from Samui to Bangkok (returns included).

The staff is friendly. Check in is average.

The huge negative to this airline is they will bump all the passengers from an Airbus to a twin engine prop and not inform any of them. It happened to me 2 times. The airbus is 55 minutes, the prop is 1 hour and 35 min. You might think, “not a big deal”. Well yes and no. I paid more for the airbus ticket and didn’t choose the prop plan intentionally because I had appointments that day, so the 35 min additional travel time destroyed my day. I paid a premium for the airbus because it’s faster and was downgraded and not informed or refunded the difference. This is like reaching into my wallet and stealing. Very unprofessional. Since BKK Airways is 1 of 2 airlines that has direct flights to Koh Samui from Bangkok the customer has not power and can’t go to another carrier without paying 2x the ticket price (Thai Airways). Monopolies lead to bad service. This is an example. They will bump you, they don’t care about the customers at all. If they did, they would respect the customer enough to inform them before bumping 50 people to a cheaper plane to operate.

EDITORS COMMENT: That does happen and it is annoying but the time difference is actually only 20 minutes and there’s heaps of direct flights everyday so perhaps take the flight that’s earlier next time to allow for such things, Like you said – it happens and happens regularly unfortunately.

Flew from Siem Reap to Bangkok as part of a Gate 1 Tour package. It is a flight of about 1 hour 20 minutes. The plane was an ATR 72 and looked to be quite new. The flight was full and the 2 cabin crew managed to roll out a tasty meal and a drink and clean up well before landing in BKK. The cabin space was on the tight side for me at 194 cm and 100 kgs but I find that in a lot of economy cabins. Over all a smooth flight with great service. Would certainly fly this airline again.

EDITORS COMMENT: It’s a pretty good on board experience for such a a short flight and the views out the window make it even better

Flew Bangkok Airways from Phnom Penh to Bangkok and they were amazing. During the hour long flight, they served special meals, served meals (no choice) and drinks, did a tea and coffee run and then collected everything. On the overhead screens they played what appeared to a Canadian TV candid camera type show. None of the passengers had headphones therefore could not hear the sound and despite this the show was very funny.

They have a basic lounge for economy class passengers.

Would I fly with them again?- certainly

We flew from Chiang-Rai to Krabi via Bangkok and then return to Bangkok. I was pleasantly surprised with this airline. They offer lounges to all of their passengers with free drinks, food and Wi-Fi. The ground staff were nice and helpful so were the F/As. No issues to report at all.

Flew Bangkok.Phnom Pehn return this month. 3/14.
Airbus 319. Quite a good aircraft. Full economy seating space. They serve a very satisfactory snack/meal Salad, ham and cheese plus croissant,desert and full drinks.This is only a 1 hour flight/ Those complaining about the ATR should realise it is a small plane, very short flight, and you have alounge before you go on board. So if you are hungry it is your flight. As for the baggage that or people.And it is not loaded underneath but at the front.
I have always found the crew good. Check in staff great and if you are a FF member you get 30 kg baggage.
I wil fly with them whenever I can.