7.6/10

    From 28 passenger reviews

    David

    from Thailand - January 30, 2016

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Rather disappointed with my recent trip with Bangkok airways. Old Airbus planes that are ready to finish service which could clearly be seen by how dirty they were externally. They were very dirty inside also. Marks on seats and tray table. Seat I was sat in was broken and rocked back and forth during the flight. I’m not sure if this is safe as it felt not to be correctly fixed down. I’m just glad I only had to endure sitting on those aircraft for 2 hours. Any longer would have been hell! This airline also managed to damage my brand new luggage. I will not recommend them and will not use again if its possible to avoid.

    KONSTANTIN

    from United States - January 8, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Very pleased with my flight from Koh samui to Phuket. Very nice little lounge with complimentary snacks and refreshments. Small meal on a 1 hour flight. safe and friendly service. Many airlines should look up to Bangkok Air . Highly recommend.

    narelle

    from Australia - January 7, 2016

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great staff and comfortable flight.

    Jon

    from Thailand - November 23, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Living on Koh Samui I have to use this airline alot,they are really the easy jet of Thailand.
    My flight was changed and I would miss my conecting flight,so had to get an earlier one.The only one avilable meant I would be there 5 hours ealier.On the way back I got into the airport 5 hours easlier and asked to change my ticket to an ealier flight,I could if I want to pay 1900 baht.They can change my flight and I get nothing,if I want to change mine I have to pay 1900 baht.
    This happends so many times with them.The inflight food is a joke,cold chicken pie and cheap orange juice.They take out flights so often and if you get the last flight out of Bangkok,it is nrmally delayed by 2 to 4 hours.If I do not have to use this airline I would not.

    EDITORS COMMENT: Has the airline cut its services between the island and mainland? I thought they were more regular than that. The on board offering is pretty good considering the short flight time – most airlines wouldn’t offer that or they only use no frills carriers on the same route that offer nothing. Also you have access to the Bangkok Air lounge at the airport and that has snacks and drinks in it too.

    Peter

    from Thailand - October 9, 2015

    Flew Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve flown on Bangkok Airways 10 times from Samui to Bangkok (returns included).

    The staff is friendly. Check in is average.

    The huge negative to this airline is they will bump all the passengers from an Airbus to a twin engine prop and not inform any of them. It happened to me 2 times. The airbus is 55 minutes, the prop is 1 hour and 35 min. You might think, “not a big deal”. Well yes and no. I paid more for the airbus ticket and didn’t choose the prop plan intentionally because I had appointments that day, so the 35 min additional travel time destroyed my day. I paid a premium for the airbus because it’s faster and was downgraded and not informed or refunded the difference. This is like reaching into my wallet and stealing. Very unprofessional. Since BKK Airways is 1 of 2 airlines that has direct flights to Koh Samui from Bangkok the customer has not power and can’t go to another carrier without paying 2x the ticket price (Thai Airways). Monopolies lead to bad service. This is an example. They will bump you, they don’t care about the customers at all. If they did, they would respect the customer enough to inform them before bumping 50 people to a cheaper plane to operate.

    EDITORS COMMENT: That does happen and it is annoying but the time difference is actually only 20 minutes and there’s heaps of direct flights everyday so perhaps take the flight that’s earlier next time to allow for such things, Like you said – it happens and happens regularly unfortunately.

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