5.4/10

    From 9 passenger reviews

    Mehmet

    from Azerbaijan - February 17, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I came from Tbilisi to Baku on 16.02.2016 and my flight delayed about 4 hour 20 minutes. There was no cleare explanation about the delay and when i asked the authorized person in azerbaijan airlines office they told me that they did not know why there is a delay. They did not offer any food or drink during the long wait (4h20m) which is against the law of EU and many other air law. And finally when they took us to plane i just ask for a coffe and they told me that i need to pay for coffe. After i arrive to Baku Airport i looked for customer services to make a complaint and he told me that do whatever you want i do not care. That was an awful experience and i will spread this as much as i can in social media and many review sites so others won’t have same problems.

    John

    from United Kingdom - October 21, 2014

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Travelled economy class London-Baku on a Boeing 767.

    As a person with mild phobia of flying, I have to say I was absolutely terrified to get on board this airline and also the prospect of flying over Ukraine territory, i.e. Crimea.

    I did not look forward to the day of flying at all, however, I was very relieved to say that everything was in order and that I’ve unjustly assumed some bad things about the airline.

    Luckily, the flight path does not go over Ukraine… flight is diverted towards Turkey / southern shore of Black Sea 🙂

    Also, it’s clearly a brand new flight, pretty air cabin hostesses and good meals on board.

    Safety & security and visa checks is stricter in Baku compared to other airports I’ve been to.

    The inflight system with the movies etc wasn’t really working, I could not get the sound to work which was typical as they had brand new movies to show.

    Overall, apart from some nasty turbulence on the way back, I don’t really have anything negative to say about this airline.

    Andrea

    from United Kingdom - October 14, 2013

    Flew Economy

    Overall Score

    0/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It was very annoying when the airport staff could not finish the documentation before I could finally board the connecting flight. I almost thought I was going to miss the connecting flight! I didn’t have my passport with me for such a long time that I thought they are plotting something against me or may be kidnap me! The atmosphere at the airport was very dodgy and I spend several minutes feeling very insecure. They speak very poor English, have very primitive mannerism and do not know some simple basic rules of a civilised society. I am sorry to be so opinionated but I genuinely believe that they have a long way to go before they can deal with international passengers from developed world effectively.

    Gordon

    from Australia - July 27, 2013

    Flew Business

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good service in business class -older 757 aircraft but O.K. Dubai to Baku return
    Then Baku to Milan return.
    Seating good, meals very good – excellent service.
    Only problem was being pushed into economy section when a Govt. official
    requests the front 2 rows to himself. But that is Azerbaijan ..expect it.

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