AZAL Azerbaijan Airlines

It was good, but the crew are not friendly and no smiles. they are hard workers but not friendly. there wasn’t any AC and it become hot. I asked the crew to turn on the AC and it was turned on at minimum level, but it was OK. Food and snacks were good and the crew kept us all well fed and gave lots of drinks. The seats were wide and comfortable for economy class.

when i booked the ticket on smartfares.. smartfares put a note at the bottom of the ticket… POOR SERVICE… I was scared to fly on arzabaijan because of that note from smartfares. But I’m glad I tried arzabaijan !

Although their hospitality was good but, their customer service for my lost baggage is terrible. After 5 months still no one is responsible.

Great

This was the first time I flew with Azerbaijan air transcontinental and I was truly impressed by the number of things. First of all since I’m a big girl it’s always an issue with width and distance between seats, this airline is far better in organizing their seating areas than Ukraine or Russian airlines with whom I flew in the past. The staff is very polite and professional. Bathrooms were really clean which is surprising since its a 8 hr flight. They fed us few times including snacks and it was delicious! The airport in Baku was gleaming with cleanliness. The only issue I had was the wheel chair transportation: I had to ask the airport personal in Baku a few times to get me someone to wheel me to the transfer gate and still the fellow passengers helped me before the rep came to get me.
Over all I’m happy with this airline and will be their customer along with all of my large family on both continents.
Thank you guys.

I had a flight from Baku to Dubai on the 9th of July and I was wearing a white jeans. Upon arrival to Dubai an Arabic lady approached to me informing me that my trousers is dirty on the back (red stain) to which I was surprised and ran to the washroom to check. It was a red stain which I got from the chair in the aircraft A340 where the chairs were red. It was the most embarrassing moment in my life as I could feel the look of people at me. Staying in such condition at the airport for 1.5 hrs till I got through passport control and took my luggage I couldn’t lift my eyes as I felt so shy.
As soon as I reached home I called Azerbaijan airlines to speak to the manager but he was. It available and I was advised to sent my complaint by email which i did. And yesterday I received a email from them informing me that they investigated the condition of chairs and the whole aircraft and that there was no problem with their aircraft. So basically they blamed me being a liar and not even a simple apology received from their side. I would not recommend to anyone to fly with Azerbaijan airlines after the embarrassment I went through.
They have worst customer service.