AZAL Azerbaijan Airlines

We had a flight from Dubai to London with a 2-hour transit in Baku. Due to a 7-hour flight delay to Baku, we missed our next flight from Baku to London. As their alternative option, their next flight from Baku to London was in TWO DAYS which they expected us TO WAIT in Baku airport for, even though we had to be back at work.

After 30 minutes of the departure time, the Dubai Airport staff at the boarding gate informed us about the delay, not knowing how long the delay would take, and told us to purchase another ticket at the airport as the next flight from Baku to London Heathrow was in two days! There was no Azerbaijan Airlines representative at the airport or even at the boarding gate for further explanation or support.

They do not refund our first tickets which they could not provide the services for, do not refund the full cost of the new tickets which left us no choice but to purchase, and do not provide compensation for the flight delay and 24-hour suffering and stress of being at the airport, the night flight, and going to work from London airport without sleeping.

It was good, but the crew are not friendly and no smiles. they are hard workers but not friendly. there wasn’t any AC and it become hot. I asked the crew to turn on the AC and it was turned on at minimum level, but it was OK. Food and snacks were good and the crew kept us all well fed and gave lots of drinks. The seats were wide and comfortable for economy class.

when i booked the ticket on smartfares.. smartfares put a note at the bottom of the ticket… POOR SERVICE… I was scared to fly on arzabaijan because of that note from smartfares. But I’m glad I tried arzabaijan !

Although their hospitality was good but, their customer service for my lost baggage is terrible. After 5 months still no one is responsible.

Great

This was the first time I flew with Azerbaijan air transcontinental and I was truly impressed by the number of things. First of all since I’m a big girl it’s always an issue with width and distance between seats, this airline is far better in organizing their seating areas than Ukraine or Russian airlines with whom I flew in the past. The staff is very polite and professional. Bathrooms were really clean which is surprising since its a 8 hr flight. They fed us few times including snacks and it was delicious! The airport in Baku was gleaming with cleanliness. The only issue I had was the wheel chair transportation: I had to ask the airport personal in Baku a few times to get me someone to wheel me to the transfer gate and still the fellow passengers helped me before the rep came to get me.
Over all I’m happy with this airline and will be their customer along with all of my large family on both continents.
Thank you guys.