Avianca

4/21/17 Flight 575 JFK to SAP was a horrible experience. How does Avianca use such a dirty, outdated, worn out jet? The merger with TACA should have removed this old early 1990’s 320 Airbus. It was a terrible experience. Seats old leather, worn out panel arm rests with the paint peeling off. Old NON-HD monitors that hang over your seat. No personalized screens with choices of what to watch. An utterly horrific 4+ hour experience. Bring your laptop if you’re not flying one of Avianca’s more updated jets.

This jet was pathetic. For Avianca to charge premium prices for this relic is a disgrace. It should under a complete makeover or should be taken out of service. I don’t need to fly on a plane which takes me back to 1993 amenities. And the toilet was rusted so badly it was frightening to look at. It was brown. Simply awful, Avianca.

I was flying from LAX to Managua, and i lost my passport. my consulate gave me a temporary document, but not too oficial. the Airlines did the best for me in order i could took the flight. was the best service.
and all,my layover was very puntual.

Avianca Airlines were wonderful to travel on. Staff was professional kind and well-dressed. Planes were on time connections were great. Food service was wonderful and efficient and movies and services worked well. Unlike many of the American Airlines I’ve been flying lately

Bogota-Cusco (Peru) return- A319. Good legroom and reasonable seat comfort though headrests are too short for tall passengers and seats are vinyl. No seatback entertainment. Food and service was reasonable otherwise.

Bogota-Bucaramanga (A319). Short-haul domestic flight. Good legroom but headrests too short. Service OK and no seatback entertainment. Boarding at the Puente Aereo terminal was confusing with the gate staff not communicating which aircraft to board (there is a common walkway to all the boarding areas past the initial gate).