Avianca

Never again will I even think about using Avianca! Booked a business class fare for two from Chicago to Cusco with return from Juliaca to Chicago for June. A month ago they canceled my flight from Juliaca to Lima and I had to fight the agent to find any way to let me make the Lima/Bogota/Chicago connection. He finally put me on a TACA flight. Then just two days ago they cancelled my flights to and from Bogota. The cancellation email says to contact customer service for rebooking but does not even give that phone number. I was fed up with Avianca and decided to cancel the entire reservation and get a refund only to be told it will take 90 days for that to happen. Absolutely unacceptable. They have had my money since June and have given me nothing but headaches about this trip ever since. Today I was on hold fo an hour just to speak with an agent to try to resolve the issue.

I flight about 30x a year with various airlines and my experience with Avianca was the worst I have encountered. Trying to get my boarding pass there were multiple counters closed and many staff standing around talking amongst themselves and not helping anyone. Once I arrived at the counter the lady informed me that my flight was delayed but because I had no baggage they would help me transfer at the other end with a supervisor (which was a lie) they also told me that my flight had been booked twice and billed for 2 tickets that they could not refund me for. This airline does not try or care about helping anyone.

After I bought “5” tickets, the airline canceled my son’s ticket. They thought it was booked doubled because of names familiarity and my son that really needed to travel due to stress and depression would not be able to make it due to the over prized ticket.The airline didn’t even try to work it out with me. Very sad and upset!

Llegamos a Bogotá en un vuelo de conexión proveniente de Bucaramanga (AV-9451), que venía con un retraso de 30 minutos. Vuelo de conexión a Pereira (AV-8515) estaba igualmente atrasado 30 minutos. Al tratar de abordar nos informaron q habíamos sido cambiados a otro vuelo, no habíamos sido informados antes. Al preguntar el motivo, nos dijeron que era por motivo de las maletas, que no alcanzaban a hacer conexión, aunque ambos vuelos estaban atrasados. Tratamos de razonar con las dos personas atendiendo el abordaje (Alexandra Hernández y Juliet Solar), quienes fueron extremadamente desagradables y nos trataron muy mal y de forma grosera, y quienes no solamente no explicaron por qué no podíamos abordar, sino que procedieron a cerrar el vuelo rápidamente y dejar el escritorio vacío. El vuelo no estaba lleno, y nos hubieran haber podido ubicar en el vuelo. Estás dos personas no saben tratar la gente y dan mala imagen a esta compañía. Fuimos ubicados en un vuelo que salía 2 horas más tarde, y no pudimos llegar a una reunión importante.

Had the worst experience ever on this airline.On 10/28/18 was assigned seat 15D coming from Bolivia at 0530 am, however the flight was delayed (4) hours was removed from my seat for a Hispanic family and moved to seat 27 D near the toilet.At dinner time, I was given ham with pasta. I asked for the beef and rice, was told there was no more, however the Hispanic lady near me, got the rice with beef. Avianta cater for Hispanic population. I will never recommend Avianca airlines