3.9/10

    From 88 passenger reviews

    Shaiane

    from Brazil - September 23, 2021

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worse experience I have ever had.
    The Company is disorganized and the First Class and Executive are the last people to enter in the airplane (you pay more to have the worse service).
    You pay for First Class and the chair even lay down. So you pay more and goes sorted for all your trip.
    The food are horrible and the even serve you well.
    The rates for extra luggage are the expensive ones comparing to the others Company.
    I definitely do not reccomend Avianca to anyone.

    Yuliia

    from Ukraine - March 22, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My experience was excelent! Kind staff, tasty food, there are vegetarian oprions. Seats are comfortable and there are a lot of movies and music on the board. Check-in is fast. Everything was great. My flight was from Latin America to Spain, Reccomend!

    Kenn

    from Spain - January 2, 2020

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    It is not important for hostesses to check the safety with the take off and landing

    endeve

    from Panama - August 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Only 2 seats were available at that overseas flight. We bought them online. We should received electronic ticket before 8 hours according to the reservation conditions. We didn’t receive anything. We called several times the call center and when to a sales office. First time, Call center told us to wait 18 hours. After that time we didn’t receive the electronic ticket. Sales office couldn’t tell us the status. It was not possible to buy another ticket in another flight as they still were validating. We called again call center and told us that we should wait until the day of the flight to know if the payment when through (we complained as this is out contract conditions). Finally, 24 hours later they cancelled the booking. They, even, didn’t try to process the payment as the bank didn’t send any failed attempt (as they usually send when there is any error). Finally, we checked for the same tickets and they were 1200 USD more expensive. We bought a different one for 600 USD more expensive. Obviously, they wanted to make sure to sell those tickets and to sell them to the higher price. FRAUD!

    Dustin

    from United States - June 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was scheduled to fly from LAX to BOG with Avianca. Avianca told me to go directly to Terminal 3, but that ended up being the wrong place to go which caused me to miss my flight. The flight wasn’t even displayed on the monitors that it was supposed to be. Then they wanted to charge me around $1,300 to change my flight. I decided not to pay an extra $1,300 to an airline for their mistakes and bought a $400 ticket back home to Seattle with a different airline. Avianca’s incompetence cost me about $1,600 total and tons of wasted time. I tried to resolve this through Avianca’s dispute resolution process, but they made me jump through endless hoops, accidently closing my case many times. This lasted about 6 months and never solved anything. I will never fly with Avianca again if I can help it.

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