4.4/10

    From 72 passenger reviews

    Shaun

    from Guatemala - January 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flight about 30x a year with various airlines and my experience with Avianca was the worst I have encountered. Trying to get my boarding pass there were multiple counters closed and many staff standing around talking amongst themselves and not helping anyone. Once I arrived at the counter the lady informed me that my flight was delayed but because I had no baggage they would help me transfer at the other end with a supervisor (which was a lie) they also told me that my flight had been booked twice and billed for 2 tickets that they could not refund me for. This airline does not try or care about helping anyone.

    Sergio

    from United States - January 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    After I bought “5” tickets, the airline canceled my son’s ticket. They thought it was booked doubled because of names familiarity and my son that really needed to travel due to stress and depression would not be able to make it due to the over prized ticket.The airline didn’t even try to work it out with me. Very sad and upset!

    JP

    from - January 12, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Llegamos a Bogotá en un vuelo de conexión proveniente de Bucaramanga (AV-9451), que venía con un retraso de 30 minutos. Vuelo de conexión a Pereira (AV-8515) estaba igualmente atrasado 30 minutos. Al tratar de abordar nos informaron q habíamos sido cambiados a otro vuelo, no habíamos sido informados antes. Al preguntar el motivo, nos dijeron que era por motivo de las maletas, que no alcanzaban a hacer conexión, aunque ambos vuelos estaban atrasados. Tratamos de razonar con las dos personas atendiendo el abordaje (Alexandra Hernández y Juliet Solar), quienes fueron extremadamente desagradables y nos trataron muy mal y de forma grosera, y quienes no solamente no explicaron por qué no podíamos abordar, sino que procedieron a cerrar el vuelo rápidamente y dejar el escritorio vacío. El vuelo no estaba lleno, y nos hubieran haber podido ubicar en el vuelo. Estás dos personas no saben tratar la gente y dan mala imagen a esta compañía. Fuimos ubicados en un vuelo que salía 2 horas más tarde, y no pudimos llegar a una reunión importante.

    cecelia

    from United States - November 7, 2018

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Had the worst experience ever on this airline.On 10/28/18 was assigned seat 15D coming from Bolivia at 0530 am, however the flight was delayed (4) hours was removed from my seat for a Hispanic family and moved to seat 27 D near the toilet.At dinner time, I was given ham with pasta. I asked for the beef and rice, was told there was no more, however the Hispanic lady near me, got the rice with beef. Avianta cater for Hispanic population. I will never recommend Avianca airlines

    Angela

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We had a terrible experience with Avianca. We booked our flights in May to travel in August from Cusco to Puerto Maldonado in Peru. We tried to check in the night before travelling but the website was advising us to go to the check in desk to complete it. When we arrived there they said that our seats had been assigned to someone else for two reasons: first of all apparently we bought our tickets in overbooking and secondly our seats were assigned to someone else as the day before a flight was cancelled. When we asked how we could know that we bought our tickets in overbooking, as it wasn’t mentioned anywhere, they confirmed that there was no way to know but we should have guessed it as the price was lower than normal?? How is it possible for us to know if it was our first time travelling that route?? They kept us waiting for two hours in case someone decided to postpone their flight and of course it didn’t happen. We called INDICOPI, which is an association to protect travellers and they said that it would have taken 30 days to do anything?? Avianca offered to book te next available flight which was the day after but we had to be in Puerto Maldonato the same day, no other options, so we had to take a taxi (9 hours and $650!!!) to reach our destination on time. We asked for a refund and Avianca advised us to go to their headquarter in the city centre of Cusco. We took a taxi and once arrived in the main office they told us that it wasn’t possible for us to ask for a refund there but that we should have forwarded the request through the website. I travelled all over the world and never had anything like this, I would definite fraud paying for something that you don’t get. And what was really frustrating was that they were considering it as normal, the operator was not even looking at our eyes when talking, nobody cared about the three of us and the other 5 passengers that were in the same situation. I would strongly advise not to travel with this company, it totally ruined our trip and costed us $650 extra to reach our destination. Avianca, be ashamed of yourself and close down!!!

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