5.5/10

    From 2 passenger reviews

    HOLLY

    from United States - December 15, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On November 20th,2019 I traveled on AV FLT #456 from Quito, Ecuador through El Salvador FLT#522 to LAX.I have a few concerns. On FLT#522, a five hour flight, the passengers placed their used toilet paper in piles around the toilet. If passengers can not read Spanish/English the flight crew should make an announcement that toilet paper can be placed in the toilet. Secondly, in preparation for landing, seats were not required to be in an upright position nor were tray tables or belongings stored away.
    When I retrieved my bag in LAX it was wrapped in plastic. When I went to unwrap the bag at the Southwest counter it was soaked through with what felt like HYDRAULIC FLUID or lubricant. I took pictures and called Avianca to file a report immediately. I later filed Avianca’s form and attached pictures, clearly, documenting the damage to the bag and contents. Today, 12/14/2019, I receive an email from Avianca. Basically, when your bags are in their care they are not going to take responsibility for damage done to them. I have flown all over the world and never encountered such lax safety standards and unethical behavior. Be safe and fly another airline.

    John

    from Ecuador - April 6, 2014

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Nice, clean aircraft. Friendly, helpful, and attractive flight crews. On-time service. Even a lunch on a short (1 hour 20 minute) flight mid-day. I was impressed.

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