Austrian Airlines

From Prague ( PRG ) to Cairo with one stop in Vienna, everything was fine and perfect.

I taravel on 11/04/2017 from Prishtina to Viena, the staff in Prishtina was wery experience friendly and did her job perfect, here name was Flaka Makolli. I’m wery pleased with her service. Many thanks that Austrian have that staff that makes our flight more easier.

I want to share a bad experience with Austrian Airlines so others can see what type of Airline Company they are. I recently traveled overseas for work. Austrian Airlines lost my baggage for 6 days. All I had was the outfit that I was wearing. On day 5 my boss instructed me to purchase more clothes. I had to adhere to the company dress code. So on day 5, after wearing the same clothes for 5 straight days without washing, I purchased 2 outfits. The outfits cost about $200 (US). I sent a copy of the receipt and my lost baggage claim to the company email, faxed it to their fax machine, and mailed a copy to Austrian Airlines headquarters. They did not respond to any of my requests. Austrian Airlines did not have the integrity or fortitude as a company to acknowledge the issue. I want everyone who is considering traveling with Austrian Airlines to know the type of business they are and how much they do not care about their customers. If I would have got my luggage prior to spending cash of my pocket book, I would not of thought twice, but the airline has forced me to pay $200 (US) for their mistake. This is poor customer service and business practice. I travel frequently and by far this

Great friendly on plane service and amazing “go the extra mile” lost item return service. Awesome

Appalled at the service I received on a flight from Shanghai to London. The cabin crew were extremely unpleasant, unhelpful & arrogant. The food was bland and looked unappetising to say the least. The selection of movies to watch were good however pointless since the sound quality was extremely poor. I have flown business class with Austrian Airlines previously and they were fantastic however my experience flying economy proves that the level of class you fly obviously determines the service you receive. I most certainly would not recommend this airline to anyone!!