Asiana Airlines

I would not recommend this airline for connecting from domestic to international flights for the reason that you have to do additional work exciting custom, pick up your luggage and rechecking it in onto your connecting airline and going back to the custom to get to your gate. Previous experience from other airlines takes care of my luggage all the way to the final destination. If you have 2 hours or less to spare on your layover, or you just do not want to go through the hassle of taking care of your own check-in during the whole flight, this would definitely not be the airline. If you call customer service this is what they would also tell you. Already booked my flight on Priceline so its too late for me. Leaving Cleveland to Chicago to south Korea to Manila I use United Airline then Asiana. I called United customer service representative since they are the first company and they said they’d take care of everything. Flight back from Manila to south Korea to Chicago to Cleveland. I called Asiana and they said I have to pick my luggage up from Chicago and recheck it in on flight to Cleveland. If I only knew I would not take Asiana for my international connecting flights again.

On a Flight from Taipei to Astana via Seoul, the staff of Asiana Airlines told my wife that they were unable to book her luggage to Astana, and that she therefore had to collect it in Seoul and check it back in. The luggage tag also indicated that the bag would travel to Seoul but not to Astana. In Seoul, however, the luggage was not to be found on the luggage belt. Apparently, it was checked in to the plane to Astana after all, but the airline did not inform her of this change. Because of this, she missed her connection. Instead of helping her out, the Airline staff simply treated this as a “now show”, which means that she is not only delayed for four days, but we will end up paying more than 400 USD extra for the trip. Will definitely never consider flying Asiana Airlines again.

I would like to say my deepest and sincerest thank you to Ms JL Choi, the flight attendant from Incheon to Los Angeles, Flight OZ204 on03/31/2017. Halfway thru the flight I was feeling nauseous, and dizzy. It felt as if my blood pressure is going downhill. I rang for help and Ms Choi was so sincere and courteous, made sure I was comfortable and checked on me throughout the whole flight. I’m glad I flew with Asiana airlines and will be fying with them from now on. Again thank you so much.

I few with Asiana Airlines Oz172 from Jakarta to Seoul and the journey was flawless. From the smooth check-in to the boarding and the delightful journey. The food was delicious and the cabin crew were extremely friendly.The flight arrived in Seoul on-time and the disembarkation process was smooth as well. The only improvement Asiana can make is with their entertainment system. Other than that, flying with Asiana was totally worth it

Flown Asiana many times. I refuse to fly any of the sub-standard American based airlines. I hope that Asiana never changes, I hope they do not follow the US model of only caring about profits. Stewardesses are fantastic, friendly, helpful and lovely. Pilots and desk staff are very professional. The food is outstanding, restaurant quality even. They make my incredibly long flight from Chicago to Incheon to Saigon almost enjoyable. I will continue to use their services, and Incheon airport is a pleasure.