Arik Air

I travel with KLM but tried Arik Air couple of times. Unfortunately my second experience wasn’t really good as my flight was cancelled due to fuel problems. I was given an alternate flight the next day however i missed one day at work and wasn’t happy. I understand there is a scarcity of jet fuel due to high demand and low supply and we should all understand and cooperate. I however don’t see European and other African airlines suffering through this shortage of fuel. I was reading a news on the website www.arik-air.co.uk and found only Arik Air is experiencing the shortage of fuel and probably because of non-payments towards FAAN taxes. I appreciate that Arik Air is struggling to overcome this scarcity and intending to continue their operations as normal

terrible terrible airline

I used Arik for the first time in May 2016 to attend a funeral in Nigeria. The flight attendants were the best part of the trip, pleasant, accommodating and professional but that is where the good experience ends. Hours wait to check in at the Johannesburg airport, kiosk check in not available, horrible customer service at the owerri airport after my return flight was changed 24 hours before and I was not notified. I recieved no response when I contacted customer service by email, not even an acknowledgement that the message had been received. Overall a disappointing experience.

its been 3 years I am using Arik Air and I am quite happy with their services. However my last visit was most pleasant ever since they have improved their on ground and in flights services. Planes are upgraded and more clean and the web www.arik-air.co.uk is more easy to understand. The only problem I had was delay in my domestic flight while in Nigeria but they offered business lounge for waiting at airport which took off the stress of waiting. Well done arik-air

When I reviewed comments about the Arik experience on various forums before I traveled with them on the 4th of March, I was pretty apprehensive and expected to have a terrible experience. However, it turned out that the flight was punctual, the plane was clean, the staff were decent and professional,the food was good and the entertainment was good also.The pilots landed perfectly. I am hoping that my journey back home will be just as pleasant. As a matter of fact I have recommended that my daughter and her family travel Arik.
However, the Management of Arik needs to look into all these complaints and make amends; retraining their staff, as well as maintain their planes. The Management has put into the airspace something larger companies cannot and will not do. therefore the Management needs to protect its assets by making sure the company is not run down for any reason due to human error.

I wish the Management and staff the very best..