American Airlines

Don’t do it unless you have time to waste and appreciate crappy planes with terminals in the old parts of airports. They customer service is even worse. Want to argue semantics and be treated poorly? Well then maybe give it a go. Delay after delay for maintenance. Rebooked to a much later flight. No recompense. Not even a meal voucher. Never again.

On 2 recent international flights, departure time was delayed 4-5 hrs, and on 2 others flights were cancelled, with in one instance the opportunity to book next day and in the other, only option was 3 days later. In flying other airlines I have over the past 30 years never had such an experience. In one instance in addition, baggage was misplaced for 24 hrs.

Despite some poor ratings on this airline, which I booked because of an attractive price, I found them to be mostly very good on a two-leg long-haul 28-hour journey from London to New Zealand
The only thing negative was in the check-in, when my wife only was denied check-in because of a non-filled on-line traveller declaration form for NZ – but this is not a pre-requisite at the destination end and can be filled in manually on arrival – the airline should know this.

American Airlines along with the rest of the Airlines in US are in state of sadness with regards to customer service and customer experience. Even at first class the service, the check in, the cabins are poor. Why can’t US Airlines have the same quality as Airlines in the East? Are people simply cargo ? Is it because because there is a really low standard?

Pure and simple, they lie about their online pricing. When trying to book a flight, the American app failed. When I called to complete my purchase I was quoted over $900 more than the online rate. If their system fails, don’t use that as an excuse to gouge formerly loyal customers.