American Airlines

I tried to fly out of GJT yesterday afternoon. I have been flying with my pup for over a decade with no issues until I chose to fly with AA. I was told his carrier was too small and he could not fly with me. That was sad to hear. My eyes teared up and the manager smiled and laughed at me. She took pleasure in my sadness. At what point is it okay to laugh at someone who is clearly sad? The more tears I had the more she smiled. I was supposed to be gone for over a month. The manager was gaining energy from my sadness. It was an extremely odd experience. It reminded me of my past; I am a DV survivor and have been diagnosed with severe PTSD. She obviously did not know this. How was she to know that her taking delight in my sadness and getting energy off of it would cause so much pain for me and trigger so many terrible memories?

The rude woman at the front desk got mad at me because I asked to check in some of my luggage early and I did not know that was against the rules. Because I insisted, she got mad and canceled my flight without telling me. So when I go to check in with all of my family, I get the run around, I get ignored, and they had me all through the airport trying to get to this flight that I was never going to get on. Then they tell me that I missedthe flight because I arrived late. I learn later that I was not late, because my flight actually got delayed and I was actually early. But they did not tell me that because I was no longer on that flight(since she had cancelled me off that flight). I sat and cried out of anger and humiliation and they did not care. That was their way of reprimanding me and I was never informed of what really happened. Inhumane treatment of fellow human beings.

Since we’re back to our normal 50,000 miles or so a year in 2022, I thought I’d recount our experience on American over the past year. This report based on a recent trip from Santiago Chile to Denver Colorado. Flights were full on all four segments. All were on time or early and baggage claim was fine, although MIA is always a bit slower. Planes were spotless (787s SCL to/from MIA; 737Max MIA to/from DEN), food really good, service as perfect as can be, both on the ground and in the air. Granted we fly up front and have access to the Flagship Lounges but for us at least, American is fine as usual. Good to be back in the air frequently after the past couple of years.

Fu(. K American airlines, literally ruined our trip. I have nothing good to say about them and am so angry when their behavior, lack of regard for our wellbeing after paying for their service, and how massively they ruined our trip and the others around us. I will never fly American Airlines ever again. Oh and this is not the first time this has happened. Please do not entrust them with your trips, the money you might save flying with them will be lost when it all goes wrong.

Also, the flight attendants could not have been more rude and dismissive to everyone on the flight without it being obvious they do not care.

Worse airline ever
Don’t recommend anyone to travel with American airlines
Worse flight attendance I have received in my life.
I was traveling with a baby and they treated us in really pathetic way.
I was traveling from Indiana to Boston through American Airlines.