American Airlines

Flight is delayed 2.5 hours for no apparent reason. Then when we do leave the gate, our plane sat on the runway for 30 minutes while other planes passed us and took off… Since our flight was delayed we should have priority over all others… Apparently Anerican Airlines doesn’t know what customer satisfaction is…

EDITORS COMMENT: Not necessarily the case. if there are delays at the other end you may be asked to sit at the departure airport for longer rather than waste fuel circling around up in the air. This should be communicated to the passengers by the pilots though.

I had a flight from South Carolina to Charlotte, North Carolina delayed by 55 minutes. No explanation for the delay on a beautiful clear day. This caused me to miss my connecting flight. They put me on another flight that would have put me at my final destination 4 hours later. The new flight was delayed by weather which is understandable. This caused additional rerouting which added delays now up to 12 hours. When I tried to get a new boarding pass for the next morning, they could not print the pass despite telling me I was on a flight out in the morning. Despite giving no explanation for missing the original flight, they would not give me a voucher because they said they could no longer look up information on my original cancelled flight. This was the answer from the gate agent. The answer from the 1-800 number told me to talk to the gate agent. Mismanagement and low levels of chaos permeate the organization. I will never book AA again.
EDITORS COMMENT: That sounds like a real mess and must have been very frustrating for you.

I made a booking direct on the internet. I received a message telling me my ticket and receipt would follow. Not so!. Rang the Australia customer number. three separate times, three times told it was sent. Even gave them an alternative email address! Three emails to customer support. Stock standard machine generated email. “looking into it” Ring th USA. (I don’t think so – not on a mobile phone from Australia). No result. Absolute disgrace. I am still waiting for my e-tickets.
EDITORS COMMENT: Try contacting them on facebook or twitter

Well American airlines have nothing to offer customers since my last trip back in 2008 still. Could not believe that an approved size/weight hand held luggage was not allowed on the plane with me because of some rule they have. They get ALL travellers regardless of class with travel wheel based APPROVED luggage to valet check just before entering the plane. why why why? Only American Airlines could do that to 1st class & all economy passengers! Why do they have on-board baggage sizes & weights guides when it goes in the hull anyway? I have medication such as asthma and other stuff which I had to display to the entire flight while they walked past to be seated, once I got it out of my on-board baggage.

On the flight the hostie thought it was cool to stuff food in his face & chew it while doing the safety demo. Unreal only American Airlines could turn air travel into a subway trip to the Bronx and not a pleasant experience it was designed for……

Disgusting airline, disgusting staff attitude & disgusting policies which I reckon would be nearly illegal regarding hand luggage. Avoid them like the plague, no wonder Emirates/Qatar & other airlines are stealing their market.
EDITORS COMMENT: If the overhead compartments are full the airline will get passengers to put luggage in the hull – basically if you’re one of the last to board and the cabin in full then it’s your bag that goes. Another reason is if you are transferring from a large aircraft to a small regional one. The carry on bag size allowed on larger planes simply doesn’t fit in the overhead lockers. Also if you are traveling on a first or business class ticket it is likely you will be seated in the first row on the small regional flights (that don’t have business class) anf therefore you don’t even have a seat in front of you in which you can place your bags of which there is generally more room than in the actual overhead compartments.

i traveled from DFW to Maui. The staff was unpleasant to say the least. I tried 3 times to give this woman my trash and she would not take it. She looked like something was wrong with her as when she traveled the cabin she was very precise and slow to grab onto each and every seat for security. Something was very wrong with the sound input. There was a painful high screech coming through my earphones. Flight 119. Coming back again problem with the video. flight 6 from Maui to DFW. They had trouble getting it going. Crew was alot nicer though. Cabin was hot then cold on flight 6. When we opened the blanket it was wet also.