American Airlines

American Airlines sucks! When i bought my ticket to Brazil my return flight at JFK to Boston was 90 minutes after my flight from Brazil landed. But that flight which i would discover was discontinued by AA and hence I had to wait SIX HOURS for the next flight to Boston, which is only a three hour drive from New York !!! Avoid American Airlines if you can or you may have a similar unexpected bad experience. …

Did not actually fly with American Airlines. Had to cancel trip at last minute in 2014 due to passports not yet returned from the Brazilian consulate and family medical emergency. American Airlines does not refund flights but told me when I called them about it that we would have a year to use our credit from our flight dates AND would have to pay an additional $300/person when we reschedule. Called them about it just shy of a year later (2015) and “oh, your tickets are expired. They expired on the date you *booked* your flight, not your flight date”. Couldn’t have said that initially? Couldn’t have sent an email when the tickets were due to expire a year later? NOPE. I’m sure American Airlines is very happy they got $2500 from us for providing *literally* zero service (thankfully we didn’t have to give them the extra $600). I will *never* book with American Airlines again and will *never* recommend them to anyone.

Moral of the story: never ever book with American Airlines, unless you actually like being taken advantage of and losing thousands of dollars.

EDITORS COMMENT: This is good information you have shared – I would have thought the same thing too!

They left me a voicemail to let me know that the first segment of my 2-segment flight got cancelled and to call them so they could reschedule me on another flight. I call AA and explain the situation, and this useless girl is telling me that they can’t do anything for me… Why did THEY call me and tell me that THEY would put me on another flight then?? I got another voicemail from them the next day saying the same thing, so I called back and managed to get on another flight.
Comes the day of the flight, I am at the airport 2 hours early, and my tickets haven’t been ticketed! Spent a whole hour on the phone with a representative to fix the whole thing, and by that time, I received another call from AA to tell me that the 2nd segment of my flight has been cancelled!
The rep on the phone finally manages to find a 3-segment flight to my destination and off I go, running for my life to make the initial segment of my flight.
Flights from each segment were late, so I had to run for it between every flight. Thanks for the terrible quality, poor service and added stress, AA!

This is the second time they mess up my flights, I am NEVER flying American Airlines again.

EDITORS COMMENT: How frustrating for you and messy. These sort of things can happen but it sounds like you got unlucky on every flight unfortunately.

customer service was the worse ever, they are ignorant, dosrespectful and careless.

I had a family emergency at home and I needed to get on an earlier flight there was one leaving and hour before mine..perfect time to be back home and the employees would not let me on.. Customer service said it was up to them at the airport since as I had no more money after my vacation to pay tht $75.. I will never fly American airline again!!! I cried in front of them and told them what was going on at home and they still wouldn’t.. Never have I come across such inconsiderate humans..
EDITORS COMMENT: As frustrating as it is – the terms on your ticket would have clearly stated that there were to be no changes to the date, time or name on the ticket which includes moving to an earlier flight. The problem is that a lot of people get to the airport earlier and try ‘sob stories’ to get on the earlier flight (not at all suggesting this was you) and therefore when there is a genuine need to get home earlier compassion is gone because they just can’t know what is and isn’t real.