American Airlines

Sorry AA, your seats are broken and you don’t put AC on when on ground

American Airlines is an airline service that I definitely do not recommend to anyone. Upon booking my flight I picked my seats, but what they do not tell you is that if you have a stop before your destination they change your seats. This airline service did this twice to me on my trip. I find it very sneaky that they give you the seats that you request on your first flight, but when your stranded at your stop they change your seats so you have no choice to not go and be seated away from your loved ones. The first time they were able to correct it. However, the second time they changed my seats I was told that there was nothing that they can do so I would have to sit away from my fiance on our four hour flight. Are you serious? I booked this flight three months in advance and I should not have to sit near two other strangers for several hours. Thank god I had no children flying with me because they would have had us all separated. I will never fly by America Airlines again. I will pay the extra cash to fly by another airline service.

When my flight company merged with American Airlines they changed my flight times. When I got my new times they were not satisfactory and when I tried to change it they were very nasty and not very helpful and changed my flight to another time I can’t do. When I tried to change it they wanted me to pay $200 to change it. Not happy at all.I even payed extra for flight insurance.

This airline changed my flight itinerary a month before my flight and refused to give me something comparable to what I had initially. They added an extra layover through Chicago on my return trip and now I am stuck in St. Louis due to weather. This wouldn’t have happened if they hadn’t changed my itinerary because originally we were not flying anywhere near Chicago. Now we will arrive home twelve hours later tan scheduled. I will never fly with this airline again even if it costs me 500 dollars extra. Worst airline ever!!! They did this to me two summers ago as well and I missed a day of work!! Warning to all!! Don’t fly with these people!!

Worst ever experience
No professionalism
Very rude staff
Poor services
Dirty and damaged planes
Lost and damage our bags by them
Very very poor customer service
Will never recommend