American Airlines

Come on American Airlines! You should be disqualified from using the name American.

This was my 4th flight with you guys in 2years and all of them have been increasingly worse. From not having ben given seat numbers until check in, to delays to luggage issues, your airline has failed both expectations and follow up.
I currently in a plane waiting on a runway hoping to take off asap.

One of the most disappointing flights I have taken in many years. We booked a BA flight but ended up with American Airlines through code sharing.
We found the airline stewards / stewardesses to be verging on rude, surly and incredibly casually dressed in what appeared to be some sort of track suit bottom and trainer ensemble. They would barge pass me every few minutes banging into my shoulder (there was a large guy opposite me narrowing the aisle) without any attempt of avoidance or apology. The food was verging on inedible.
The only small saving grace was a decent on board entertainment system.
I would choose virtually any other airline in preference.

Nothing I mean nothing went right, it is easy to blame the weather so they clear them self from the responsibility to there customers. 2 days at the airport and almost $200 with extra expenses like hotel and cab fair, food. Did I mentioned little or no sleep. Never again.

Was told we had to take a flight that was delayed and went to a different airport. No one has been helpful correcting the horrible day and trouble they cause for myself and my new boot child. The worst airline company I have ever flown. I will never never again fly them. They need to invest in customer service and should really sh I uld think twice about making people board a plan with a new destination and no answers on when or how they will get to there original one. Horrible staff all around.

My experience with AA at SDF was DREADFUL.Today was the first time I have ever sent my child on an airplane unaccompanied.We checked in,went through security,then went to the gate.It was a little after 7:00am.The flight was scheduled to leave at 7:15.The door was shut and there were no employees anywhere.We heard no pages or last call announcements.We knocked on the door multiple times.I tried to call the airline.I left my child at the gate while I went for help.When I returned there were two gate workers.She was crying bc they would not let her on the plane.P told her she missed the flight.She was particularly unpleasant, asking “IF THEY HAD SHUT THE DOOR IN OUR FACES?”?”DID WE SHUT THE DOOR IN YOUR FACE?”I said no.Then you weren’t here on time.I asked please can she get on the plane.P said “DO YOU NOT UNDERSTAND ENGLISH? She missed the flight.”We heard the other worker,twice,say to P,that she could try & call the plane.P said no.We were upset. P then said “YOUR TEARS ARE NOT GOING TO GET HER ON THE PLANE.”She missed the flight.THE PLANE HAD STILL NOT LEFT THE GATE!I understand schedules and the need to be on time, but the flight was there for 20 minutes while we were belittled.