American Airlines

American Airlines is a joke. The flight crew was late, and we left over an hour later than scheduled departure. They’re a bunch of clowns.

Six hour flight delay for a two hour flight because of inadequate staffing, 3 1/2 of those hours were spent locked on board the plane waiting at the gate. I paid for a seat upgrade which I never got. I paid a $25.00 baggage fee and they lost my luggage. Rude staff and very poor customer service. If you choose this airline you may be in for an adventure but not the kind you will enjoy.

I will avoid flying with American Airlines whenever possible! We are currently going through legal proceedings with my husbands ex for denying access to his child. Unfortunately, we didn’t buy insurance for our tickets because the court order has set dates for my husband to get his son. American Airlines was not helpful in giving us a voucher for our unused tickets, we either had to pay a $200 change fee or buy new tickets. I’m so disappointed they were unable to work with us, as we already have enough stress and expenses. Do not book with American Airlines and if you do buy the insurance because otherwise their policies will not work out in your favor when “life” happens.

Flight was three hours late. We arrive at 2:15 am and I had to be to court for custody of my daughter at 7am. Because of this, I asked to check my bag for free on the return flight and was denied.

Nothing I mean nothing went right, it is easy to blame the weather so they clear them self from the responsibility to there customers. 2 days at the airport and almost $200 with extra expenses like hotel and cab fair, food. Did I mentioned little or no sleep. Never again.