from United States - September 9, 2017
Flew Economy Class
I normally don’t give reviews on public forems. However, I am making this exception as I don’t want this to happen to anyone else. On my flight to Saint Kitts for study, ai experienced sever weather conditions that lead to a delay in my arrival at my destination. This compliant is one I am sure many people will make with many airlines, but aid was appalled with how they handled this service. First, I understand that weather cannot be avoided and is not the fault of the airline. It is not their fault that they were unable to land at my airport due to the weather conditions or that We flew around in the air for over two hours then stopping for gas at another airport until we finally reached my destination. It’s not their fault that I missed my connecting flight due to the delay. However, it is unreasonable to ask me to pay for a hotel because it is not their policy to compensate for weather related conditions. After spending $1690 on a flight I was forced to spend an additional 210 on a hotel room and arrive late at my destination. When taking my compliant to customer service, I was given a generic answer in which they misspelled my name. I know that 200 bucks isn’t a lot of money for most people. Howeve, I am a student on a budget and ever single dollar is accounted for as well is ever single hour of my time is planned. Not only did they disregard my financial constraints but also my time. I didn’t complain that I had to wait an additional day to get to my destination. I made arrangements with my school to have the issue resolved. I share this experience with any traveler in an emergent situation. Don’t travel with American Airlines if you expect fair treatment in weather related conditions. Don’t expect any reimbursements either.
from United States - August 24, 2017
Flew Premium Economy Class
This flight restored my faith in American Airlines. After a long day of travel & delays this flight was the most pleasant flight I’ve had in years! The flight attendants were the best I’ve encountered in quite some time!! The perfect mix of professional & fun! Thank you Heather & Ernest!! It’s nice to be looked in the eye, treated kindly & made to feel like they actually want to make your experience a good one! After many years of only using AA when they were the only option (largely because of customer service), I end up on a flight that wins my heart back. Great job Heather & Ernest!!
from United States - August 17, 2017
Flew Economy Class
I’ve had issues with American before and vowed I would never fly them again. After over 2 years, I decided to give them one more chance. That chance was undeserved. They disappointed me yet again. I used points to buy a first class flight to splurge while on vacation. I chose a specific 6:30 to 11 am flight since I was meeting my family in Tampa and we were renting a car together. I received no communication about the flight and decided to call in at 4:30 am to check in. It was at that time that I found out my flight had been cancelled and rescheduled to 10:30 am. Apparently the flight crew needed rest. I called into reservations and was told that my convenient morning flight has been changed to a 10:30 to 8:30 pm flight. The worst part is that the agent made it seem like they were doing me a favor. I told her the new flight didn’t work. I was then downgraded to regular class on an earlier flight with no option of getting refunded. I asked the woman on the phone to double check there was no first class seats available on the 6 am flight. Of course I later came to found out seats were available but the agent was too lazy to check. Everything has to be done online after the fact with no guarantee of resolution. I tried to contact American once i came home but they didn’t even try to fix their complete lack of customer service. There was no real attempt to remedy the situation, the people are not friendly and the savings are not worth the hassle. My return flight went without a glitch. Unfortunately, based on this experience and previous experiences, I just wont be flying with American anymore.
from Australia - August 16, 2017
American Airlines customer service is absolutely horrible. They do not care about their clients and lack communication between workers on the plane and those inside. My flight was from Madrid to Philadelphia and Philadelphia to Memphis. They cancelled the Philadelphia to Madrid flight so they sent me from Philadelphia to Chicago and Chicago to Memphis. The flight to Memphis had left minutes after we landed. It was impossible to try and catch the flight when there wasn’t ample time to make it. Then once we talked to the representative he’s smiling as if it’s the funniest thing that I have to wait til the next morning for a flight and basically sleep at the airport. No compensation for their disorganized system. They put it on their customers. I can’t deal with American Airlines anymore. None of their workers were nice to me at all. They didn’t greet you or anything. Didn’t apologize or anything.
from United States - August 16, 2017
Few years back I said I’d never fly American Airlines. To my misfortune I got booked through work to fly AA again.
The result of this was dealing with a bunch of rude incompetents, delayed flights with obviously lost of connections followed by an 18hr total trip back home when it usually takes me 3hr flight.
AMERICAN AIRLINES —WORST AIRLINE— IN THE USA.