2.2/10

    From 677 passenger reviews

    Dianne

    from United States - July 14, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    CORONA VIRUS RUNS RAMPANT ON AMERICAN AIRLINES
    I flew first class GEG to ABQ via DFW July 11, 2020. (One of the COVID capitals of the U.S.)
    AA makes a big deal talking about their passenger’s health and safety. YET, no distancing at all. Every seat filled on every flight. AA advertises their deep, thorough cleaning YET, when I wiped everything down with alcohol and cotton pads, the pads turned black. You did not need a microscope to see the built up grime, dirt, bacteria and virus in crevices, on ledges, and every touchable surface. Yuk! My planes were not cleaned between flights: there was not one moment of hesitation between the last passenger to deplane and the first passenger to board the next flight.
    Because of the virus, AA says, no food and beverage service. I got a tiny bag of graham crackers. Cost $715. AA cares nothing about their passengers. Only about money. If I contract COVID 19, I know exactly where I got it. AMERICAN AIRLINES!

    ellie

    from United States - May 23, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They scheduled an arrival to Dallas with a flight of 160, and 110 of those people had less than 20 minutes to get to their connecting flights. He arrived at his gate, with the jetway still attached, and they did not let him aboard the flight because he was a few minutes late. In return, they did not let him on it when he asked, and made him BUY another flight for the next day to a different destination. No vouchers or anything. He had to buy meals, a hotel room, and transportation to and from the hotel. They were several hundred dollars down, and were majorly thrown off with their travel plans. This airline is a horrible company and is NOT worth the cheaper flights. They have little resect or sympathy for others and their plans which can be very important. You can never assume someone will be okay missing their flight and rescheduling, as an airline they should do everything in their power to give their customers what they paid for, and an easier experience flying. The worst airline ever. Hands down.

    Ariline

    from United States - March 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The USA has some of the WORST Airlines in the world; FACT!
    Why?
    1.) Unprofessional Flight Crew members that believe they are demi gods; they are not
    2.) Bully overall poor personnel
    3.) Cheap personnel that handle travelers badly; bottom-line despicable.

    Nicholas

    from United States - February 13, 2020

    Flew First Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have travelled with American many times and they always impress.

    Federico

    from Mexico - February 7, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I think AA is the best option if you wanna travel to or from USA

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