Terry

    from United States - May 21, 2018

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    American Airlines cancelled my flight day of my trip. The rebooked me for an airport next day that is 1.5 hrs away. how am i to drive and park in one place and return in a different city 1.5 hrs away… AND they did not reimburse my hotel for that night that I couldn’t do since they said they couldnt get me to my destination that day expected. I had this booked months in advance. they gave me the run around on phone, then to ticket counter at airport and now that call back says they can’t help me. I’ll really try never to use AA again. I don’t want to be stuck paying for a hotel stay I can’t use on the first night.

    Rebecca

    from United States - April 2, 2018

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is the worst airline on the planet. I flew AA last month on business and I was stuck on the plane for over an hour because the cargo door was broken…this led to a very close call of a missed connection in Philly to get home. Yesterday I flew with American Airlines from Fort Meyers to Philly, and after getting on the plane in Philly, just as we were about to take off, the pilot informed us about a broken engine, that led to a ride back to the gate and a 3 hour delay in Philly. American Airlines left us waiting for hours with no communication about the situation. American Airlines customer service and reliability will always lead to a terrible experience. It is not worth the savings of flying with this low level airline. Never again American Airlines. So what exactly is it that you do best? Cancel or postpone flights, treat passengers like you are doing them a favor. You need to wake up before it’s too late.

    Mario

    from United States - April 2, 2018

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flying from Dallas, Texas to Ontario, California. Really back seating I was trying to seat at my assign location when getting into the seats I was cut from one of the seats at from. metal piece sticking out, I try to tell the fly attendance but I was not able to get there attention. so these are something that American airlines need to improve and check on planes before getting people at the planes. Flying is not cheap anymore and we need to get better service of all these airlines. I hope one day all we can enjoy flying again with high prices and bad services. I have Pictures

    Deborah

    from - March 25, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible airline. Having trouble checking in online. I paid an extra $2000 to upgrade to business class so I could get the seats I wanted. Not only can’t I check in and get seats, but the first service guy lied saying it was a temporary computer problem and I neede to check back in 3 hours. So I stayed up really late to do that, only to find it wasn’t a computer glitch at all and nothing can be done. And on the call I learned the AA systems are far worse than the British Airlines system. AA systems won’t let the service person see available seats when the flight is under airport control but BA systems will. All airlines are getting pretty bad, but I’ll avoid flying AA in the future.

    Sandra

    from United States - March 20, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Sorry – not good enough! You regularly cancel flights from Phili to Wilkes-Barre if there are not enough people on board to make it profitable for you – I know this for a fact. So, when you cancelled my flight, causing me to rent a car for $180 and drive 112 miles to my final destination, then only reimbursed me $45 for my plane ticket, that’s not okay. The woman at Enterprise Rental car said you FREQUENTLY cancel that flight – there was no bad weather, it was a perfectly clear day – it was just an inconvenience for you. Trying to get reimbursed on your website is a joke. You don’t make room on your form for an explanation of what happened or the ability to attach receipts for the rental cars or other inconveniences you have caused. Then you randomly decide how little you’re going to reimburse. $45 isn’t going to begin to cover it – so I have to spend my valuable time chasing you down, jumping through your hoops to get money owed to me be because you’re not doing your job? Way to run an airline. What are you going to do about it?

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