2.2/10

    From 632 passenger reviews

    Kersten

    from United States - March 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    • Mechanical problems at DFW
    • Delay in getting information out to passengers re: cancelled flight
    • 200 people and 6 customer service reps
    • $12 voucher to use in airport, but stores were all closed
    • Last meal over 24 hours ago, due to delays/cancellations and closed airport shops.
    • Mechanical problems leaving DFW the next morning
    • Several hour delay in leaving DFW due to mechanical problems and gate agent issues
    • Journey took 36 hours and should have been 12.

    Kersten Hubbard
    My reservation code: SBOUZT
    Flights on February 22/23, 2019

    Randall

    from United States - March 3, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    When did we become cattle. The seats were so close together that I could not put my laptop bag under the seat because it would not drop down between my seat and the one in front of me. This is inexcusable and there is no way the rear half of the plane will ever empty in an emergency. Come on get the US airways people out of control before they run you out of business.

    Tina

    from United States - February 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Upon taking a recent trip on American my flight was delayed over 15 hours. The first leg was delayed due to a late arrival which would entail me missing my connection. The representative that helped me was exceptionally rude. The next day I had to arrive at 5am which meant making my poor family member leave her house at 4:30am. Then my flight from Dallas was delayed another 6 hours due to mechanical error. I didn’t bother the representatives at the Airport as they were being yelled at. When I wrote Customer Service I was blown off twice by (Customer Relations…lol) When I asked for a supervisors name she did not reply and when I tried to reach her by email again I got a reply that said the email I sent to was “un monitored” so I would need to start over! I booked a flight to Hawaii today I had a choice between United and American. I hope you can all guess I booked United.

    Robert

    from Australia - February 2, 2019

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This airline describes itself as “a full service carrier”. Sadly, its focus on “service” appears to be almost non existent. There is an attitude that we the airline are doing you a favour – things are done with attitude and in an unfriendly and hostile way. The staff show no enthusiasm to deal with passengers. Their aircraft are new and that is great, but they don’t seem to be able to establish a culture that puts the customer first. Sadly it shows with grumpy staff, inflexible systems, below average food and beverage. After my last AA flight you ask yourself – “why did I choose AA again” ?

    silverio

    from Canada - January 30, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    extremely poor and unfriendly customer service by airline airport staff

    View all Reviews

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