2.2/10

    From 665 passenger reviews

    Katrina

    from United States - November 10, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    American Airlines changed our flight 4 times, we ended up stuck in Phoenix with meal vouchers after everything is closed! We were charged for a hotel and rental car we weren’t able to use and lost tickets to an NFL game and ferry ride! They do not care, at all! All I asked for was a refund for my flight. I was told there was no supervisor on duty and no phone number I could call to make a complaint!! Worst airlines ever!!!

    Kevin

    from Australia - November 5, 2019

    Flew First Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew with American on 6 Flights in First Class, couldn’t fault them, great flights, service and comfort.

    Katharine

    from United States - October 19, 2019

    Flew Premium Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Carry ons are free and extra leg room is affordable, comfortable seats and curious crew

    Tony

    from United States - October 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Abhorrent customer service. Delayed out of Knoxville for no apparent reason. Watched in Charlotte airport for 15 minutes before gangway detached from airplane that was supposed to go to Pitt. Forced to stay in Charlotte but no compensation made for hotel or transportation citing “policy”. Rude, uncaring customer assistance. Manager not empowered to address anything and was uncaring and obstinate. Similar experience same evening for my wife but she was flying Delta – they took care of their customer. Simply put DON’T FLY AMERICAN!

    Christopher

    from United States - September 30, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Late flights and delays were bad enough that they had to switch us to to Alaska Airlines. All American Airlines does is jack the rates up for worse service.

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