2.2/10

    From 674 passenger reviews

    Nicholas

    from United States - February 13, 2020

    Flew First Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have travelled with American many times and they always impress.

    Federico

    from Mexico - February 7, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I think AA is the best option if you wanna travel to or from USA

    Veronica

    from United States - February 6, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible experience – I had a carry-on bag that met the guidelines and I had to get the bag checked-in. Yet right in front of me, another passenger had the same size bag and was allowed to take their bag as a carry-on. The same bag was allowed as a carry-on heading to my destination by the way but somehow too large heading back…nothing different. Will do anything in my power to not have to fly American Airlines again.

    Ronald

    from United States - January 22, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Original flight was delayed so could not get connecting flight up the whole East coast to get home, was forced to reschedule for the following day, was not comped in any way, had to sleep in the airport because all hotels around the area where several hundred dollars.
    do not fly American airlines!
    do not book with American airlines!
    they will charge you a fortune to change
    they strand you they just don’t give a rat’s ass about you

    Sheila

    from Spain - January 11, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Our holiday from Europe to St Martin and Jamaica involved 7 flights. This was way worst! The flight was changed once soon after booking (from a decent time to 7.02 am), then we awoke at 3.30 am on flight day to find it had been delayed 2hrs30! I also found the website terribly confusing. I had to ring twice, long distance, to check baggage details and for mobility assistance. We actually had to pay for the bag at the airport – in 64 years of flying, I’ve never had that unless I got it wrong. Most inconvenient – I like to pay dollars in one big lump as I get charged for it!
    The one plus was that we were invited to take whatever we wanted from the designated snack bar – no money limit.
    The flight was a poor one. There was only turbulence early on but the seat belt sign was never turned off, so no going to the toilet etc. There needs to be a better system – pilots have other duties and can forget!
    I will avoid if at all possible in future.

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