Bruce

    from United Kingdom - February 28, 2024

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Despite some poor ratings on this airline, which I booked because of an attractive price, I found them to be mostly very good on a two-leg long-haul 28-hour journey from London to New Zealand
    The only thing negative was in the check-in, when my wife only was denied check-in because of a non-filled on-line traveller declaration form for NZ – but this is not a pre-requisite at the destination end and can be filled in manually on arrival – the airline should know this.

    Ki

    from United States - November 18, 2023

    Flew First Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    American Airlines along with the rest of the Airlines in US are in state of sadness with regards to customer service and customer experience. Even at first class the service, the check in, the cabins are poor. Why can’t US Airlines have the same quality as Airlines in the East? Are people simply cargo ? Is it because because there is a really low standard?

    Robert

    from United States - August 18, 2023

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Pure and simple, they lie about their online pricing. When trying to book a flight, the American app failed. When I called to complete my purchase I was quoted over $900 more than the online rate. If their system fails, don’t use that as an excuse to gouge formerly loyal customers.

    Kyle

    from United States - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible flight. Disgustingly unclean plane. Terrible service and no entertainment options

    Jay

    from United States - August 7, 2023

    Flew First Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My suitcase had been absolutely rifled through! Zippers left open and items all over the suitcase! My dopp kit was open and bathroom items were scattered! The key fob to my car was gone! $347 to replace and program it. They offer $80! No flexibility. Horrible experience with their customer “service” people. If you go with AA, pray that your bags don’t get the baggage searcher that ours did. If you lose anything plan on covering at least 75% for replacement. Or, if the customer “service” is too much and just makes you give up, 100% to replace.

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