Jeff

    from United States - January 10, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Recent flight to Philadelphia. Small plain run by American Eagle. My experience with AA in the past has been that if there are no problems they are nice, but… if you have a problem they are no help at all. Very poor customer service. My only complaint about this flight was this. I was flying with my son and both tickets were purchased under the same ID Number. On the flight up, the plane was full and we were given seats by each other. On the way back, the plane was less than half full. We were given seats in different parts of the plane and I had to spend $18 to pick the, yes open, seat next to my son. Just another scam move by this airline to get more money from you.

    Ben

    from United States - January 5, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    On Nov 21 we purchased a single round trip ticket through travelocity for our daughter to come home for Christmas. When completing the purchase we encountered a choice for cancellation protection. We thought this might be worth it. Her spouse’s and daughter’s employers had not yet given them Christmas off, so the plan could change. So, we selected the “Yes, I want Cancellation Protection for my trip to Omaha.” option for a $28 charge. Well, we learned the devil is in the details and fine lawyer print. Of course her plans changed and she had nothing but a huge hassle from both Travelocity and Travel Guard. She could not get a refund and was too sick to get a doctor to sign a form and file a claim. I find that the Travelocity website does not make the refund conditions plainly upfront. Of course when you see “Cancellation Protection” you might expect to use it. This is deceitful and dishonest in my opinion. And Travel Guard is a total ripoff. You have to have an army of lawyers to read all the conditions and restrictions. And not to let American Airlines or United off the hook. American issued a $225 credit but charges a $200 fee to use it. United was worse. They issued a $166 credit but charges a $200 fee to use it. Incredibly stupid. Lesson learned. After being ripped like this, we will never book through Travelocity, American, or United again. Drive or book directly through Southwest. Southwest actually cares about it’s customers.

    aliza

    from United States - January 3, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst Airline Ever! I missed my connection to LA because the flight from Newark took off late. The American employees at the counter told me there were no more flights to LA that night and that I had to stay in the airport for 12 hours. I asked to be put in a hotel and given meal vouchers and they refused. They disingenuously said that because I am 19 a hotel would not allow me to say because I needed to be 25. That is a lie as I called the airport Hilton and was told I only had to be 18! They also said they did not have to put me in a hotel because the flight was delay due to weather. Another lie! The reason was too many planes waiting to take off. I was told this by calling American Airlines and speaking to a rep. Also, they lied by saying that the first flight out was 8 am when there was an earlier flight that I was able to get on by calling American directly! DO NOT FLY THIS AIRLINE. THEY DO NOT CARE ABOUT PEOPLE AND REFUSE TO ACCEPT RESPONSIBILITY FOR THEIR MISTAKES!!!

    Shantae

    from United States - December 12, 2017

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I may be starting my review too soon but I just want to get this off my chest and hopefully in the far long future someone will read this and come up with a BETTER PLAN. While at the airport we learn or flight back to our home destination was cancelled. American Airlines thru text, offered us a flight the next morning at 9am. So that sounds like sleep at the airport and leave tomorrow at 9am. No. We didnt want to do that. Go to AA customer service. Waited 2hrs in the line to even speak with someone but once we had this is what they did. Offered us 2 flights 1 standby flight at 4:30pm and a guarantee flight at 6pm. Neither flight going to our home destination which means once we get there we would need to rent a car to drive home. So. Mean while while one person was tending that situation I go to locate our luggage. Now this is the BIG MMM HM! So in the meantime before we got the stand by flights we were debating to immediate rent a car and drive home from the airport so lets locate our bags. Bags are NO WHERE to be found. AA said we could track our bags thru the website. The entire 7hrs we’re at the airport our bags are sitting at the airport we are at. SO said all this to say. WHAT IS THE PROTOCOL FOR PASSENGERS WHO FLIGHTS GET CANCELLED!! Its a very BAD idea to fly their bags to the next destination! And why if the passengers are waiting for a flight that is not leaving until 7hrs later, the AA should have made it there BUSINESS to find our luggage and made sure it was loaded onto the flight they picked for us! Instead of totally giving us the run around about our luggage. Long story short, we did get home around 10:45pm from a flight that should have gotten us home at 2pm. I will NEVER fly AMERICAN AIRLINES AGAIN. Its a Wrap!! Oh I forgot to mention $60 to check 2 bags $100 for a bag 1lb overweight but we can lose your bags and no two people that work for the same airline can give you the same info about your luggage. Customer Service SUCKS! Not saying that the people we nasty while speaking with us but when you switch plans at the last minute i.e. canceling a flight. Airlines you should be on it! How can we help? What can we do to assist you and we’ll take care of it? Because you all have inconvenienced me. I was disgusted, hurt, heart broken, and I am still. I am just praying to the good Lord above PLEASE RETURN MY BAGS WITH ALL MY BELONGINGS! Please come up with a better service for passengers flights get cancelled.

    Evelyn

    from United States - December 1, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Try not to fly with them. Dirty planes, poor service and rude and arrogant staff. Expensive. Passengers treatment poor. It’s as if they are doing us a favor instead of the opposite. We have choices and mine will be to avoid flying American.

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