American Airlines

I fly at least twice a year using American. The pleasantry of their employees and excellent customer service begins when you enter the Airport. From the check in staff at the front desk until you exit your last flight and leave the airport. I am always treated special. Military on the plane get moved to First Class when available. One passenger just had boots on. The attendant asked him if he was military. He said, “Yes” and she moved him to first class. Now that is an eye for detail. They also give Military in Coach first class meals, etc. WE non military are also treated very well. The hospitaarlity on every flight I have had has always pleased me greatly. i learned recently that every Flight Attendant is rated Medic Classification and spends a week every year taking refresher courses. Also courses they are required to complete online. No other airline does this. If you take sick or injured while on the plane they know what to do.

This airline messed up all of our flights back. The pilots were nice and flight attendants but the people at the front desk in all spots weren’t nice. they weren’t nice to us at all when you are flying with a massive group they got upset with us because there were so many of us. I don’t recommend flying with an American airline it was so much stress and you don’t need that when your trying to enjoy a trip and then having to deal with rude people.

I had to book an emergency flight due to the death of my father. It happened to be Super Bowl weekend and I was traveling to Arizona where the Super Bowl was being held. My ticket number 0012367156748 booked January 29th 2023. My ticket was 382.00 oneway. I applied for a refund for bereavement flight and was turned down. The reason I was given, and I quote”Our current pricing allows us to offer the lowest available fare anytime a customer books a reservation for any reason. To continue providing our customers the best fares we don’t have a separate pricing for bereavement fares.” I tried calling customer service to get an exception considering it was Super Bowl weekend. It cost me 877.00 round trip from Illinois to Arizona. That is absurd! No one answers at customer service for days on end. I will never fly Amercian Airlines again.

I tried to fly out of GJT yesterday afternoon. I have been flying with my pup for over a decade with no issues until I chose to fly with AA. I was told his carrier was too small and he could not fly with me. That was sad to hear. My eyes teared up and the manager smiled and laughed at me. She took pleasure in my sadness. At what point is it okay to laugh at someone who is clearly sad? The more tears I had the more she smiled. I was supposed to be gone for over a month. The manager was gaining energy from my sadness. It was an extremely odd experience. It reminded me of my past; I am a DV survivor and have been diagnosed with severe PTSD. She obviously did not know this. How was she to know that her taking delight in my sadness and getting energy off of it would cause so much pain for me and trigger so many terrible memories?

The rude woman at the front desk got mad at me because I asked to check in some of my luggage early and I did not know that was against the rules. Because I insisted, she got mad and canceled my flight without telling me. So when I go to check in with all of my family, I get the run around, I get ignored, and they had me all through the airport trying to get to this flight that I was never going to get on. Then they tell me that I missedthe flight because I arrived late. I learn later that I was not late, because my flight actually got delayed and I was actually early. But they did not tell me that because I was no longer on that flight(since she had cancelled me off that flight). I sat and cried out of anger and humiliation and they did not care. That was their way of reprimanding me and I was never informed of what really happened. Inhumane treatment of fellow human beings.