2.3/10

    From 695 passenger reviews

    Brett

    from United States - September 19, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Absolute worst experience I have had with an airline. I have flown frontier, delta, even spirit, but they at least have customer service agents whose only job is to get you on a flight. American Airlines has one motto: Charge, Charge, Charge, and make sure you don’t make that gate!!!! Oh and if you have a service animal, beware. American is the worst for SERVICE animals…no not therapy dogs SERVICE animals.
    Oh and thanks for the stand-by flights, that will for sure make me not cancel my charge. I’d rather walk.

    Alan

    from Chile - August 9, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Our first flight in 17 months due to Covid. Chile is still locked down to international travel to all but Chilean residents so we could get exit permits, took PCR tests as required by the USA and off we went. What a surprise. Santiago to Dallas in Premium Economy on a spotless 787. About half full and the cabin crew was incredibly nice, helpful, etc. The dinner was better than recent business experiences on AA, they stowed our son’s guitar in the business class closet….everything was as good as it can be. And for us very frequent flyers it was great to be back in the air. Our connecting flight to Denver was jammed but again, good crew, fast baggage return (and the guitar in the close again). Kudos to AA

    Arthur

    from United States - July 29, 2021

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have a couple collection accounts that I want to get removed. I was going through a divorce and lost track of certain bills/paper work. Also, I have completed student loan rehabilitation on my six student loans that went into default. I have been making on time payments with the new provider but the old loans still remain as closed/transferred with the negative payment history on them. Shouldn’t they be deleted since the same loans are now with a new loan provider? It is essentially duplicated reporting them, right? I am planning on getting married in a couple years and want to buy a house with my current girlfriend and with this stuff on my report I fear I won’t be able to do this. This was exactly my story until I contacted ROOTKITS CREDIT SPECIALIST who did the magic by clearing all the debts and raised my score to 800+ across the bureaus and even added some positive tradelines on my report. I was able to get a good house with a very low interest rate. Thank you for helping me for clearing of debts and more just the way I did or Email: rootkitscreditspecialist @ gmail . com

    Arthur

    from United States - July 29, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have a couple collection accounts that I want to get removed. I was going through a divorce and lost track of certain bills/paper work. Also, I have completed student loan rehabilitation on my six student loans that went into default. I have been making on time payments with the new provider but the old loans still remain as closed/transferred with the negative payment history on them. Shouldn’t they be deleted since the same loans are now with a new loan provider? It is essentially duplicated reporting them, right? I am planning on getting married in a couple years and want to buy a house with my current girlfriend and with this stuff on my report I fear I won’t be able to do this. This was exactly my story until I contacted ROOTKITS CREDIT SPECIALIST who did the magic by clearing all the debts and raised my score to 800+ across the bureaus and even added some positive tradelines on my report. I was able to get a good house with a very low interest rate. Thank you for helping me for clearing of debts and more just the way I did or Email: rootkitscreditspecialist AT gmail DOT com

    Christopher

    from United States - July 29, 2021

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Absolute worse airline I have ever flown. Why? On one trip it broke down in mid air, made an emergency landing and then kept trying to repair the same plane. They finally got another plane the next day. They gave us an ~$800 credit. We went to use it and they said that amount does not count and we can only use ~half and there was a $200 fee.
    2. I had a carry on that I used on every flight for years.and a bag lady at the plane hatch told me I could not take it on. She said if I did not agree I was banned for life.
    3. They closed the door two minutes early of last call and would not open them for us. The plane then sat there for 45 minutes.
    4. They cannot serve refreshments to coach because of COVID. However, if you fly 1st class they do. I guess there is no COVID in 1st class.
    5. Stewardesses are rude and threat banning everyone that they think is an inconvenience.

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