2.3/10

    From 700 passenger reviews

    Alan

    from Chile - November 1, 2022

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Since we’re back to our normal 50,000 miles or so a year in 2022, I thought I’d recount our experience on American over the past year. This report based on a recent trip from Santiago Chile to Denver Colorado. Flights were full on all four segments. All were on time or early and baggage claim was fine, although MIA is always a bit slower. Planes were spotless (787s SCL to/from MIA; 737Max MIA to/from DEN), food really good, service as perfect as can be, both on the ground and in the air. Granted we fly up front and have access to the Flagship Lounges but for us at least, American is fine as usual. Good to be back in the air frequently after the past couple of years.

    Mark

    from United States - October 16, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Fu(. K American airlines, literally ruined our trip. I have nothing good to say about them and am so angry when their behavior, lack of regard for our wellbeing after paying for their service, and how massively they ruined our trip and the others around us. I will never fly American Airlines ever again. Oh and this is not the first time this has happened. Please do not entrust them with your trips, the money you might save flying with them will be lost when it all goes wrong.

    Also, the flight attendants could not have been more rude and dismissive to everyone on the flight without it being obvious they do not care.

    Radhika

    from United States - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Worse airline ever
    Don’t recommend anyone to travel with American airlines
    Worse flight attendance I have received in my life.
    I was traveling with a baby and they treated us in really pathetic way.
    I was traveling from Indiana to Boston through American Airlines.

    Taylor

    from United States - August 15, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Scheduled a flight for my college commencement ceremony. After unexpected expenses from, ya know, the trash economy I cancelled the flights. No where did it say they were nonrefundable. I requested a refund and was denied. I called in to see if I could explain it all and the rep assured me this happens all the time and not to worry. Even gave me refund processing times. But it was denied again. They just keep implying I’m just out of luck. They gave me a flight credit but I explained my ID loses flight compliance soon and that since the expenses are ongoing (increased childcare costs) that I won’t be able to use them before they expire AND that I booked this for a one-time event. They are a 6 Billion Dollar company and can’t give me $800 back. I even asked for a partial refund. They are money hungry people that don’t care even a little bit about their customers. They won’t even listen.

    Andi

    from United States - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    DO NOT RECOMMEND!! They don’t care. They lost my baggage, didn’t do anything about it, even if we called, customer service wasn’t helping. They have a 5 day policy, and we were staying for a week. They were suppose to bring it to us. But they decide to send it to this other place. Where we have to wait longer so they can FINALLY bring it to us.

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