2.2/10

    From 669 passenger reviews

    caleb

    from United States - December 23, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Upon boarding our aircraft the barding crew realized that they (or American Airlines) had forgot to repair an issue with the aircraft. The captain had informed them of the issue the night before and had expected it to be fixed during the night while the aircraft was park through the evening. Instead they waited until we were supposed to board to fix the issue and it delayed us over 3 hours, causing myself and most of the other passengers to miss their connections.
    I have talked with 4 American Airline representatives and they have refused to address the issue. They refuse to take responsibility for failing to fix the aircraft.
    I fly a lot for my work and have been delayed many times. I understand that there are thing beyond anyones control. But this was not the case. They were aware of the issue and failed to fix it.
    I would not recommend them to anyone, nor do I ever plan to use them again.

    Abnel

    from Puerto Rico - November 26, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline. In a fly to Dallas to Vegas the airplaine remain 20min on runaway because no gates available. In the return fly in a conection Las Vegas Dallas happen the same and this time we lost the fly Dallas-Puerto Rico. Very arrogant employees.

    Mark

    from United States - November 24, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Sat on plane waiting for gate to clear at Dallas-Fort Worth. By the time we deplaned I had to sprint to the sky link and all the way to e27 from terminal a; making it just in time. Unfortunately they changed the gate to d7. Ran back to the sky link and to the gate. Missed it. So sorry. Next flight in 3.5 hours and gate is e25. “Better check in a couple of hours because they will probably change the gate.”

    James

    from United Kingdom - November 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Just everything bad about a flight. Seats small and uncomfortable, food poor quality and mean portions, width of seats is the smallest of any airline I’ve flown, drinks poor selection and cabin crew really rude. Even by US carrier generally low standards, AA is a horrible experience.

    Katrina

    from United States - November 10, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    American Airlines changed our flight 4 times, we ended up stuck in Phoenix with meal vouchers after everything is closed! We were charged for a hotel and rental car we weren’t able to use and lost tickets to an NFL game and ferry ride! They do not care, at all! All I asked for was a refund for my flight. I was told there was no supervisor on duty and no phone number I could call to make a complaint!! Worst airlines ever!!!

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