2.2/10

    From 640 passenger reviews

    Lindsay

    from United Kingdom - May 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    JFK-LHR. The worst crew EVER. While passengers boarding the plane, all crew members in the economy class were standing or sitting at the back of the aircraft. Some were chatting away with each other, some were browsing on their mobiles. Most seats were empty at the back, when taking off, more than 10 empty seats had their tray tables unfolded, some shockingly some bags and boxes of soft drinks were placed on them. I’m no flight safety expert but pretty sure that unfolded tables and unsecured objects are safty hazards while take off and landing.

    Jaella

    from United States - May 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    Every single time I try an fly American Airlines, My flight get cancelled and rebooked and cancelled again at least 4 times, resulting in my missing extremely important events which were the whole reason I was flying to begin with. I have literally never taken an American Airlines flight that was not cancelled multiple times after 4 plus hours of delays first. I missed my grandmother’s funeral in July, and missed half of my vacation and a religious holiday planned with my family last month. American Airlines never offered lodging even though both times our flights were cancelled and not rebooked until the following day. American has also not gotten back to me after multiple official refund requests for tickets and seat upgrades on flights I NEVER TOOK.

    Liza

    from United States - May 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    So disappointed with American Airlines. We have been loyal customers for 15 years and were recently notified that our card was hacked through their system and 150,000 miles were stolen. Instead of going after the perpetrators, they let us know that we had to file a police report and that they could not help us. We repeatedly asked to have them call us to discuss the matter and they would only email. We have never had such an ordeal with any company we have done business with. I know this is actually a huge problem with American Airlines and having miles stolen as I have heard similar stories. They should think about better security and help support the loyal customers they have. I have been so upset about this, that I had to take time out of my day to write this review, and it is the first time in my life I have ever had to write something negative about a company. I will be posting this review on as many websites as I can. Warning to anyone doing business with American Airlines – BEWARE!

    Megan

    from United States - May 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Our flight to Las Vegas was fine. However, our flight home was less than pleasing. A mechanical delay caused us to miss our connecting flight in Dallas. After standing in line for an hour to talk to somebody about hotel accommodations, each member of our party was provided $12 in food vouchers and a hotel room. And it was 9:30 pm and restaurants close at 10pm. So $12 and now less than 30 minutes to use them. But we were told we could use them at the hotel restaurant if we wanted to. Which we decided against thankfully. Because it turned out the hotel didn’t have a restaurant. Or anything within walking distance to have gotten food. The hotel was the biggest dump I have ever seen in my life. The area was not good. The room smelled terrible. The TV didn’t work. Oh and we had something splattered on the wall of our room that was quite possibly blood. By some miracle, our bags actually made our plane back to our destination. But they were basically destroyed. Absolutely filthy and multiple dents in them. This was my first time flying American and it will definitely be my last.

    Rick

    from United States - April 16, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a month out and on my date to fly they say no you booked to arrive in LA at 12:44 pm and return flight at 1:20 pm the same date. Unless I was a drug courier that makes no sense. I asked to change it to what you have today. Only one flight and it is full the other was cancelled. Customer relations offers a flight with another airline but I will have to pay AGAIN the price I paid for this round trips round trip AND BECAUSE I BOOKED ONLINE I get no refund. UNITED AIRLINES bent over backward to accommodate. I check my return flight with AA to discover they cancelled it also. After asking email customer relations at least three times over four days for a corporate contact I was told, sorry it happened, yada yada. NEVER FLY AMERICAN AGAIN. If you have to book with them DO IT BY PHONE or in person!

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