2.3/10

    From 687 passenger reviews

    Erika

    from United States - October 4, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline. Bar none. In the last few months since travel has resumed I have had the unfortunate experience of flying American several times (I had their credit card). I have yet to have a single one of these 4 trips go anywhere close to plan. Each and every time the flight has changed- and never for the better. This last time was the worst- flight canceled due to mechanical issues- rebooked on a flight 10 hours later and NO offer of any thing. And when I asked SIMPLY to be seated with my husband I was rebuffed. 10 hours. Nothing. I will not fly them again. And will tell everyone I can not to do so. No wonder people are angry at American . I gave the staff the benefit of the doubt – but after this keeps happening- it’s a horrible airline. Period. And no concern for customer service at all.

    Glorthy

    from United States - October 1, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I would like to give American Airlines a 3-star airline for the quality as for the money paid for it. There could be some improvement in the seating area, amenities, food & beverages. Else for the staff, they are nice and you get the finest services too. Even we can get much cheaper flights like JetBlue Airlines and Allegiant Airlines but if you want to get a certain amount of discount in American Airlines too you call contact +1-888-720-1433.

    Carson

    from United States - October 1, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible. This is by far one of the worst airlines. Consistently terrible service and reliably delayed flights. I’m not sure how this airline is still in business with how they operate.

    Aaron

    from United States - September 28, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible operation. American Airlines made me check my carry on bag, against my will. I had fragile and expensive items in the luggage. I was assigned the last bording group, and they made everyone check their carry on bags in my group without consent. When I told them I had fragile and expensive items in the luggage, the lady told me she is happy to book me with the first flight out tomorrow morning. (I was on the last flight out)
    I had to get back to work the next morning, and it wasn’t an option to fly out the next morning. I had to get on the flight. Upon boarding, I saw minimal 15-20 empty spaces in the overhead compartment. They could have easily fit everyone’s carry on luggages there!
    I would never fly American AIrlines again.

    Alan

    from Chile - August 9, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Our first flight in 17 months due to Covid. Chile is still locked down to international travel to all but Chilean residents so we could get exit permits, took PCR tests as required by the USA and off we went. What a surprise. Santiago to Dallas in Premium Economy on a spotless 787. About half full and the cabin crew was incredibly nice, helpful, etc. The dinner was better than recent business experiences on AA, they stowed our son’s guitar in the business class closet….everything was as good as it can be. And for us very frequent flyers it was great to be back in the air. Our connecting flight to Denver was jammed but again, good crew, fast baggage return (and the guitar in the close again). Kudos to AA

    View all Reviews

    SHARE