2.2/10

    From 685 passenger reviews

    Roman

    from United States - February 25, 2021

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Hi, I am Roman Sin from New York city. I visited to Los Angeles last week. I have made reservation with American Airlines and let me tell you that how was the experience. The seat was very comfortable. Food was delicious. Very caring for Senior Citizens. Overall I can say that it was really good. I also recommend it and you can make reservations at : https://airlinesreservation.org/american-airlines/

    Bob

    from United States - February 14, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Was flying from OKC to HNL, premium economy.
    Service was excellent and, well, food even happened to be good.

    Gabi

    from United States - December 18, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked a flight from MIA to LAX via Expedia, because the flight was not on AA website. Call them to book pet in cabin – no approval. So I sent customer service an email, no answer for 10! days. Had to call again and that time I got conformation.Had to change my flight back and AA charged me $ 138,– for it. As I had to change my flight with Expedia, they didn’t know that on this flight there are no pets in cabin in first class allowed. I double checked with them today and found out, that my booking for pet in cabin was not changed. For next days there are no flights with pet in cabin available. I asked the person on the phone, what to do – she had no answer. So I asked for a supervisor and she had no solution either. For a flight 3 days later they would charge me $ 987,–, even I payed for rebooking already. NEVER had such a bag experience and will never fly with this Airline!!!

    Jeffrey

    from United States - November 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Missed second flight because when we landed there was another plane in our terminal. American refused to get us a hotel because they blamed the weather even though it was their fault. Forced my toddler and pregnant wife to spend the night in the airport

    Rob

    from United States - October 15, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I will never fly American again. The flight attendant in the first class cabin unethically used her ability to place a security hold on my return flight in retaliation for my respectful criticism of her poor service. This is a serious breach of ethics.

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