2.3/10

    From 714 passenger reviews

    Chris

    from Canada - September 19, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    American Airlines is absolutely terrible. They kept delaying our flight for hours, then at midnight they cancelled. Told us they did not have the staff for the flight. Then, about 2 minutes later, they said ,’ make it clear your flight was cancelled due to the weather.’ Great company you have there. No support for anyone they just strung along.

    Robert

    from United States - August 18, 2023

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Pure and simple, they lie about their online pricing. When trying to book a flight, the American app failed. When I called to complete my purchase I was quoted over $900 more than the online rate. If their system fails, don’t use that as an excuse to gouge formerly loyal customers.

    Kyle

    from United States - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible flight. Disgustingly unclean plane. Terrible service and no entertainment options

    Jay

    from United States - August 7, 2023

    Flew First Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My suitcase had been absolutely rifled through! Zippers left open and items all over the suitcase! My dopp kit was open and bathroom items were scattered! The key fob to my car was gone! $347 to replace and program it. They offer $80! No flexibility. Horrible experience with their customer “service” people. If you go with AA, pray that your bags don’t get the baggage searcher that ours did. If you lose anything plan on covering at least 75% for replacement. Or, if the customer “service” is too much and just makes you give up, 100% to replace.

    fac

    from United States - July 12, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    bruh
    our flight got delayed
    for 2 hours, apparently because “the tires were broken” while we were sitting on the plane.
    so we missed our connecting flight and now i shall spam this airline with 1 star reviews

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