2.2/10

    From 683 passenger reviews

    Gabi

    from United States - December 18, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked a flight from MIA to LAX via Expedia, because the flight was not on AA website. Call them to book pet in cabin – no approval. So I sent customer service an email, no answer for 10! days. Had to call again and that time I got conformation.Had to change my flight back and AA charged me $ 138,– for it. As I had to change my flight with Expedia, they didn’t know that on this flight there are no pets in cabin in first class allowed. I double checked with them today and found out, that my booking for pet in cabin was not changed. For next days there are no flights with pet in cabin available. I asked the person on the phone, what to do – she had no answer. So I asked for a supervisor and she had no solution either. For a flight 3 days later they would charge me $ 987,–, even I payed for rebooking already. NEVER had such a bag experience and will never fly with this Airline!!!

    Jeffrey

    from United States - November 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Missed second flight because when we landed there was another plane in our terminal. American refused to get us a hotel because they blamed the weather even though it was their fault. Forced my toddler and pregnant wife to spend the night in the airport

    Rob

    from United States - October 15, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I will never fly American again. The flight attendant in the first class cabin unethically used her ability to place a security hold on my return flight in retaliation for my respectful criticism of her poor service. This is a serious breach of ethics.

    Olivia

    from United States - October 9, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am DISGUSTED that American Airlines doesn’t care one bit about COVID. They fill their planes to the brim, putting every single persons life at risk. This is now my second time flying with them during COVID where this has happened. All this airline cares about is money and greed more than human safety. Disgusting. I will never fly AA again and I will be sure to tell those I know to take another airline. Shame on you.

    Jason

    from United States - October 8, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Regardless of how inexpensive their tickets are, any money you save is not worth the headaches that come with this company. Last night, we booked a last minute flight to see my critically ill father. My flight from Birmingham to Dallas was delayed for over an hour and then sat on the runway for 20 minutes once they landed. I literally ran across the airport to my flight to Baltimore and got there just as they were closing the gates (15 minutes before the plane was leaving). The worker at the gate, whose name is “Tola” would not let me on the plane despite the fact that I explained my previous flight was delayed and I was trying to get to my critically ill father. The worker was extremely belligerent and rude and told me he could take a flight to Dulles which was leaving in 15 minutes or spend the night in Dallas. He would rather waste a ton of resources than let me on the plane. It was clear that he was just being uncooperative and nasty. I will NEVER use this airline again.

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