from United States - June 12, 2019
Flew Economy Class
Worst airline. Concerns about their safety and customer service. My family and I have consistently had flights delayed and cancelled altogether. We were notified via email when our flight was cancelled w/o any guidance on what options we had to reschedule. It was a nightmare. DO NOT FLY WITH ALLEGIANT AIR!!!!
from United States - December 15, 2018
Flew Economy Class
This is hands down one of the absolute worst travel experiences I’ve had with the worst airline company I’ve ever dealt with. We are very unhappy and displeased and this is not our first issue with Allegiant so this makes it even worse! I am very upset with this company and bothered from start to finish!! They have lost many customers (myself, my family and friends) from this situation and their lack of help/response. We were at the airport and a very light snow flurry started that lasted less than 10 min. They tell us that there has to be a over ¼ of a mile visibility for the plane to land. Within a few minutes of the storm hitting we could see to the lake which is about 1 mile away. They then told us that the “plane does not have enough gas to circle while waiting for weather” They said that the plane had to fly back to Mesa (over an hr flight) to fuel up. We find this upsetting and hard to believe as the FAA has very specific rules and guidelines about how much gas a plane has to have. They should have had enough to circle and wait for the short flurry to pass. I have been on planes before that circled for 30 or more minutes before turning to go somewhere else. Even had a plane turn back around and land where we were supposed to after circling and waiting. So this is completely unacceptable! We are then told it will be a 2 hr delay (in the worst, most uncomfortable and claustrophobic airport I’ve been in) so they can go fill up the plane. This is upsetting and frustrating but we can handle a 2 hr delay. Shortly after this we are told that it would be even more delayed further into the evening causing a TEN hour delay. They said that they did not have snow removal equipment at the airport so the plane can’t come back. How does an airport in Utah not have snow removal equipment? It snows there half the year but they don’t have the equipment!! But then we see a snow plow in the parking lot.. All of this is completely uncalled for, unnecessary and ridiculous. I have been on planes that have landed in worse weather and take off in worse weather in many other airports! If we had been in the Salt Lake airport we would have taken off and been in our destination on time. We had to pay for an uber to get us to and from the airport which cost us even more money. Thankfully we live within 30 min of the airport. When we got back to the airport there is ANOTHER DELAY!! The incoming plane doesn’t land until it is almost time for our flight to take off. They finally load the plane and we sit on the tarmac for an extended period of time waiting without any reason, they never told us why we weren’t taking off. Once we land we then sit on the tarmac again, once again with no explanation. When we were on the plane we were not offered anything as an apology, no free snacks or drinks from the over priced selection. Staff did not seem apologetic for the issues or problems with the flights! Our entire first day of the trip was completely gone and ruined! We are very aggravated with Allegiant and will be pressing the issue further. We will be speaking with the FAA and Provo City as well as reporting them to the Better Business Bureau. We will leave reviews on every website we can. Multiple people at the airport today told us they won’t fly allegiant again as well as no one in our family or friends will fly with them. I have been trying to contact customer service since this all happened!! I have emailed a few times with no response. I spent about 4 hours trying to call Allegiant today to no avail. Everytime I called or my mother called we got disconnected. I sat on wait for up to 40 min to get connected to a person and once I told them the issue they disconnected! I know it is not our phones fault as before, during and after trying to call we had other phone calls that never got dropped or had any issue. They offer a live chat option on their website, it said “Agents available and online now” So I put in my name and issue and then it says “no one is available.” This happened EVERY TIME I tried to do the chat option. They are very poor with their customer service and clearly don’t care that we have an issue. We would like some form of compensation whether that is a credit for our flight today as we missed a whole day that was planned. Or a free change of flight for our return flight. My mother never gets to get away from home as she is a caretaker for our dying father. We came down to surprise her mother for her 89th birthday. She only has a couple days away from home to enjoy and Allegiant ruined one day of that. Poor communication, slow moving, poor customer service and not following FAA rules. But no one has contacted us or answered our calls so we have yet to hear anything. We now have to pay out of pocket a ridiculous amount to change her flight in hopes that they will refund us and make this right!
from United States - November 19, 2018
Flew Economy Class
I typically would not take the time to register an account (especially knowing the outcome will be more junk mail in my inbox) BUT I came to this site in hopes of gaining valuable information regarding another airline (that I have no prior experience with). I decided the best way to judge my opinion on the accuracy of the reviews is to check the reviews of an airline I am extremely familiar with, that would be Allegiant Air. Upon reading the reviews posted I feel as though offering my experiences with Allegiant might be helpful for someone else who resorts to this site, specifically for this airline. I absolutely understand how incredibly frustrating ANYTHING except a smooth, eventless traveling experience can be. I think potential passengers should keep in mind that most reviewers are more encouraged to take the time to share their opinion, when their experience has unfortunately fallen short of their expectations..understandably so. But those who have neither a negative or overly positive experience, don’t tend to even think about sharing with others. I fly Allegiant ever 2.5-3 weeks since October of 2017 (it is currently November of 2018) I would say that is a sufficient number of flights to accurately judge an airline. I will be the first to admit Allegiant is far from glamorous, there is no first class treatment but you get what you pay for & to be honest, every time I’ve compared the total of my round trip ticket including all fees, to that of any regular cost carrier/major airline the difference is easily a couple 100 dollars (with Allegiant being the lowest). I typically pay between $250-$350 for a round trip ticket this includes my luggage, seating & priority fees & one important factor I should mention is that those prices reflect a reservation made only a week or so in advance. No, you do not get roomy, reclining seats, yes you do pay extra for beverages &/or snacks & yes there are additional charges beyond the base ticket price but when the total cost can save you at least $200 per passenger (or more if you book further in advance) to put towards your vacation or the millions of better things we can all think of spending $200+ on; then it’s worth a few less then luxurious sacrifices. I can confidently say that in all the flights I’ve taken over the past 13 months I have not experienced anything so terrible that it’s worth mentioning; I have no doubt that the reviews below were traumatic for those passengers but no airline is perfect. As long as your flight time is less then 3-4 hours I would say Allegiant is definitely tolerable & in fact a great option to save you $ while the chances of a negative experience are 0 in 14 as far as my own personal experiences go! I hope this review is helpful! Safe travels!
from - September 14, 2018
Flew Business Class
DO NOT BOOK YOUR HOTEL OR RENTAL CAR WITH FLIGHT. IT WILL NOT BE COVERED IF YOU CANCEL IN EMERGENCY STAY COVERED- BOOK THAT SEPERATE The airplane was fine Easier boarding than going to the international airport here in town. Over ticket counter sign only says that- NOWHERE does it say- check your bag here. The girl was there, but wouldn’t let anyone check their bag 5 min after ticket window closed. If 10 people need to check their bags, either leave the counter. Or do your job lazy girl. Or Agilent needs to make that clear that is where that happens. Every one in that line “late” had been sent back from security Secondly DO NOT BOOK YOUR CAR OR HOTEL WITH FLIGHT If you have to cancel (we did due to class 4 hurricane headed straight for our town) you will not get those refunded. They are not included in your trip flex $350 for ocean front room pee’d down the toilette as would rental car be but we Ubered around. Just book it on a travel site so you can cover it too.
from - July 10, 2018
Flew Economy Class
I wish I had better words for how awful this experience was for us. We checked in at the terminal desk over an hour before our flight was to leave, but when we got to the terminal 30 minutes before the flight was to leave it was closed up. Not a person on duty. Not an attendant. Doors locked. We watched them load up the luggage in the plane, watched them pull vans up, then pull away. Watched them finally pull the equipment away from the wheels and then pull the extendable gate back so they could take off. 30 minutes of complete powerlessness. We stayed on the our phones trying to get through to customer service the entire time hoping we could get through to SOMEONE. Delta saved our butts and got us to Orlando in time to catch our cruise sailing out in those few hours. But wait. There’s more. When we get back from our cruise and go to check in for our return flight THEY CANCELLED OUR RETURN FLIGHT. No emails. No calls. And they tell us at the gate we can pay for another ticket FOR A FLIGHT WE ALREADY PAID FOR AND HAD PROOF OF PURCHASE IN HAND. Do your vacation a favor…don’t book Allegiant Air.