Allegiant Air

Recently flew to Fort Lauderdale, Florida with family. Left DSM, IA bag weighed 42 lbs. ticket taker no problem enjoy the flight. All went well and great flight until we left to return home. Return to DSM, IA the respect, service and no core values with the Florida ticket team. Rude, and charged me another $50.00 for the over 40 lb. threshold.
All departures delayed out of Florida. Next time it’s worth the value to fly another airline.

The crew that we had on Flight 1619 from Punta Gorda, FL to Moline, IL were excellent. They were very friendly, helpful and answer all my questions. We were delayed for about 1/2 hour but they kept us informed. We have flown Allegiant Air many times and have always had great flights!! Flying into smaller airports works for us.

They canceled our return flight on 12/31/21 and have just left us hanging. It’s now 3 weeks later and no refund and no contact from them. We bundled a car with reservations which was a huge mistake. They did not provide an itemized price so don’t know what they’ll try to say refund is. Also we have an extra days stay, drop charges an extra day charge on rental car and extra day parking at home airport. When we call we are told we have a 4 hour wait so we’ve sent emails which they have ignored.This airline is the last place we’ll look in the future.

AWFUL EXPERIENCE.
Highly uncomfortable sits, no cushion at all. Not on the sits, not on your back. Spaces for your legs FORGET ABOUT IT! None!

Our luggage was damage/ broken, we realize it when we get to the hotel, and on out flight back, we ask at the counter and the lady said that we should done it when we arrived and come back to the ticket counter.

We paid for sits and on our fight back home, we were bumped 4 rows back! Hell is Hell this airline. Never again we will flight by ALLEGIANT. The email we received it said ” if you do not agree with those changes, call customer service number: well, when I called, the machine said 2 hours waiting time for someone to answer my call.

When we asked the gentlemen for the reason of our change of sits, he said, “It’s basically the same” “this is a bigger airplane, and the sits have different distribution but basically your will have the same space in the plane” WHO WILL BELIEVE THAT? //

Worst customer service. Two flight attendants were working Allegiant flight 159 that departed Las Vegas and arrived at XNA Northwest Arkansas on 6/20/2021. Since we were sitting in the first seats of the aisle, the fly attendants advised us we had to stow the backpacks in one of the empty compartments. Since it was a full flight, all the compartments around us were full. The flight attendants stated there were open compartments towards the middle of the aircraft. The passengers were boarding the plane at the time, and I told the flight attendant I was overweight with bad knees, and I did not want to cause a hold-up nor inconvenience any other passengers. The flight attendant just acted like they were not able to hear me and turned her head.