Allegiant Air

Horrific experience from start to finish. Communication from all aspects of the staff are horrible.

Flight cancelled 3.5 hours prior to boarding time. A group of 5 of us planned on attending oldest daughters baby shower. A well-earned and deserved vacation was needed and now will not happen. Very disappointing. The unfortunate result is that I will not be able to attend a family event and will lose about 800 dollars in hotel fees, for 24 hours notice was required. Zero customer service. 200 Dollars compensation inadequate. Very disappointed. I attempted to use Allegiance once before about a year ago when a trip to Nashville was cancelled during Easter. Now I feel compelled to warn others. Pay the extra money on a reputable airline so your plans are not thwarted. Lesson learned the hard way.

Recently flew Allegiant Air from Los Angeles to Grand Rapids. First and foremost, I felt totally safe. The plane was modern and the staff and crew very professional. The pilot gave us a rundown on what to expect (as far as turbulence . . . and he was pretty much right on). I appreciated the advanced notice. The entire staff were friendly, helpful and professional. On time departure. I checked a bag and it arrived with no problems. The airfare we paid was definitely not “ultra low” (granted we booked it within a few days before departure) and we still had to pay for all the “extra stuff”. Bottom line however, we needed to get to Grand Rapids to join friends on our vacation after postponing our trip a day. Thankfully the day we needed to get to Grand Rapids, Allegiant operated the flight direct and that was very helpful. Allegiant is a really good choice especially if you need to get to a “less busy airport”, however it does require some planning ahead. The airline played a vital role in allowing us to have a good vacation and got us there efficiently and safely. Much appreciated!

Our first flight with Allegiant was a pleasant surprise. The Allegiant staff (airport and air crew) were proficient, professional and exhibited care for passengers throughout the flights.
I tempered my expectations based on the term “discount airline” and I firmly state that Allegiant exceeded my expectations. The aircraft were excellent condition, clean with comfortable seats. I was actually happy that the seats did not recline given all the crazy stories about passenger brawls.
We paid extra for bags, legroom and priority boarding. We had no negative surprises at check in, the staff in Sanford FL were busy yet remained positive and took time to answer questions.
The staff in Bangor were outstanding with welcome advice for future travel with Allegiant.
I cannot disagree with the negative reviews since I wasn’t there however, I will remind travelers to do a bit of research to understand what you are buying. After flying for over 40 years I can say that I have paid far more for terrible travel experiences.
I am now looking to see where else I can travel with this airline.
Great job Allegiant!

Recently flew to Fort Lauderdale, Florida with family. Left DSM, IA bag weighed 42 lbs. ticket taker no problem enjoy the flight. All went well and great flight until we left to return home. Return to DSM, IA the respect, service and no core values with the Florida ticket team. Rude, and charged me another $50.00 for the over 40 lb. threshold.
All departures delayed out of Florida. Next time it’s worth the value to fly another airline.