3.2/10

    From 51 passenger reviews

    Fernando

    from United States - June 22, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst customer service. Two flight attendants were working Allegiant flight 159 that departed Las Vegas and arrived at XNA Northwest Arkansas on 6/20/2021. Since we were sitting in the first seats of the aisle, the fly attendants advised us we had to stow the backpacks in one of the empty compartments. Since it was a full flight, all the compartments around us were full. The flight attendants stated there were open compartments towards the middle of the aircraft. The passengers were boarding the plane at the time, and I told the flight attendant I was overweight with bad knees, and I did not want to cause a hold-up nor inconvenience any other passengers. The flight attendant just acted like they were not able to hear me and turned her head.

    kevin

    from United States - June 21, 2021

    Flew First Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Allegiant customer care especially focuses on providing quality services and assistance for the middle and lower class citizens of America it is primarily the property of allegiance travel company to make our travel hassle-free and the comfortable trip With one click or a call on the allegiant customer care number at +1(702)913-1646 you can book your flight ticket I enjoyed traveling by allegiant air,
    if you are interested you can go to the website http://reservationsallegiant.com/ for reservations
    thankyou!

    Jeff

    from United States - June 16, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They canceled our flight with no prior warning. I have been trying to call, email, chat and text to speak with someone about a refund or credit but there is no way to contact them. The phone number they provide has been busy for the past 4 days… I have a re-dialer and it has been going for 101 hours without connecting. Their online chat is always offline they only respond with auto responder emails and no texting option.
    There is absolutely no customer service with this horrid company!!!!

    patricia

    from United States - March 3, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My husband is undergoing chemo and was advised not to travel to Florida as he is in the high risk category and a health emergency has been declared by the Governor. We were told we should have bought insurance and even through other airlines are allowing cancellations Allegiant is not. So to be sure he is safe we are out $600. I hope others read this and are aware that after being on hold for almost an hour Allegiant doesn’t care about health and safety, only money.

    Aaron

    from United States - January 3, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I feel i have to post this review as so many people have posted negative ones based on absolutely nothing other than expecting a first class flight for a basic economy price. I have flown allegiant at least 10 times in the last year and a half from des moines to multiple locations in Florida and to Phoenix-Mesa. I have absolutely no complaints with any aspect of the entire experience any single time. The people on this site that are complaining obviously don’t understand flight delays or more likely can’t afford and don’t fly many places and expect the world for s $200 round trip ticket not understanding that its a budget airline and they wouldn’t have that opportunity if allegiant didn’t exist. Anyways as one of those people who couldn’t otherwise afford to fly nonstop to some of the best destinations in this country, THANK YOU ALLEGIANT FOR YOUR SERVICE!!!

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