All Nippon Airways (ANA)

Brand new airplane , Boeing 787. Flight was from Haneda to Sydney.

Pluses- clean aircraft. Efficient and friendly ground staff and cabin crew. Flight took off and landed on time.

Minuses – incredibly cramped seat with very little leg room. Seating configuration was nine abreast . Entertainment system didn’t have a lot of options . The dinner service was not very palatable and even if I did want to eat it , the portion size was minute. Breakfast service was a convenience store white bread and tuna paste sandwich.

I want to dedicate this review for one of Ana airline’s staff at the San Jose airport, California. I caught her name to be Natalie and she was very helpful, respectful, professionally dressed and had a cheerful attitude. This was my first flight with Ana airline and although I am a student traveling alone she made sure I had the best experience even before riding the flight.

I decided to use ANA from SLC to KLIA in Malaysia. The experience was not bad but not great either. I have flown on some of the best airlines in the world and ANA fell short of that. One issue is they have a horrible IFE system, locked up twice on me over six legs. My 5yo daughter’s headphone jack wouldn’t hold the plug so had to switch on one leg. 25+ hours each way is not good to have busted equipment ANA!

Food was Meh! They offer a Japanese or Western entree, both were never all that good. I did the Western but I noticed those that did Japanese also didn’t eat much of it. Guess next time I will go SIA, KAL, or CP. Their only saving grace, very nice FA’s. Ok one was a bit irritable but we had to remind her they had not delivered a kid’s meal.

Very disappointed with the airline and its affiliates. I had booked a trip to Asia, which required multiple connections, and upon arriving to the airport I learned that the initial flight was cancelled. The attendant was not able to help me get another flight until the following day but this meant my entire trip had to be reorganized. All the attendant could offer me as an apology for the inconvenience was a voucher for a Taxi to go back home. I will never fly ANA again nor its affiliates and I will highly discourage all my friends from flying as well.

It’s a very efficient airline but the quality of food and beverages has declined considerably from last year that I flew it on the same route NRT-CAN. They still offering Pepsi Products… not Coke but that is minor.. the food options were not that good, I had to stop eating my dinner of chicken… it was horrible and not great taste. The Red wine wasn’t that good but the white was very nice. Great service from all the crew…very efficient and very friendly. They need to update their 767-300.. very narrow seats on the bulkhead that I had to move to the back… very narrow due to the entertainment controls that are bulky on this seats… screens definition is not that good. I still love the way that ground people bow to the airplane when it starts to move…and they wave “good bye” to the airplane and passengers.. Very nice gesture and tradition.