7.1/10

    From 29 passenger reviews

    RONALD

    from Australia - May 31, 2017

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The flight from Tokyo Haneda to Frankfurt was a result of being transferred from a British Airways flight and aren’t I gad they did. The flight was my first experience with ANA and it was impeccable. Most probably the best flight I have ever had. Well done

    Kory

    from United States - February 20, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I took a flight on Monday, February 20th, 2017 from Tokyo Narita to Chicago Ohare (Flight NH 12). About midway during the flight, I started feeling ill and began having cold sweats. I got up to go to the bathroom but when i got there, I passed out and collapsed, hitting my head. When I came out of it, there were 4 flight attendants around me to lend a helping hand. They did an amazing job taking care of me and making sure I was alright. They got me a pillow and blanket, a bottle of water and an ice pack for my head and stood by my side for quite a bit of time. I would like to commend them for their great reaction time and their genuine caring actions they took to make sure I was alright. I did not get any of their names unfortunately, but hopefully somehow they can get recognized for their exceptional service. I greatly appreciated everything they did for me.

    chris

    from United States - January 12, 2017

    Flew Business

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Here’s what I like about this trip with ANA:
    Staggered seating on Business provided a lot of space. Lounge access was exceptional. Service is good/almost excellent. Pluses I don’t see from other airline: They place a basket full of tissues, facial wipes, toothbrush/toothpaste and mouthwash in the bathroom – just in case you need them.
    Not so good stuff included the Japanese food (some morsels were too dry) and the quantity is not as generous as other airlines would provide.

    Precila

    from United States - November 4, 2016

    Flew Premium Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Love ANAs costumer service. If i have my way, this the only airline i would fly too. Very Impressive!! Cabin crews makes up for any of theyre airline flaws( if any).

    Rich

    from Japan - October 23, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Economy seat was very comfy and reasonable size for 6ft person. service was great so was the entertainment options. Food was decent

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