6.3/10

    From 31 passenger reviews

    Leila

    from United States - August 29, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Usually late, rude flight attendant removes passenger from plane for no reason -delaying the flight even more. Was she racist? An incredibly rude flight attendant had a person taken off the plane for no reason at all. She had stood up to check on her bag but sat right back down, The flight attendant who was rude and scowling ever since we embarked told her because she broke the rules she was going to be taken off . The passenger was not arguing or disruptive and immediately complied by sitting down.but the flight attendant Kaitlyn said because she broke a rule she was being taken off It took about an hour to return to the terminal, remove the passenger and then taxi back out making us all late. Flight attendants should have the ability to remove a passenger but not to just use that power if they don’t like someone. The passenger she had removed –who again was not arguing or disruptive and had immediately complied and sat down — was African American. Was the attendant racist? Would she have done that if the lady was white?

    Cathy

    from United States - August 16, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Excellent! On time. Great crew. Highly recommend.

    Edward

    from United States - July 4, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew from Fort Lauderdale to Seattle. One, the leg room is inadequate (I am 6-2). Two, the schedule is inconvenient. In the summer there is one flight per day on this route compared to two in the winter. The summer departure out of FLL is around 5:00pm which means you arrive in Seattle at around 10:00pm. In the winter, however, they have a morning departure out of FLL so I do not understand why they cannot make their summer departure in the morning as well. In any case, none of us wanted to repeat landing so late in the evening so on our next trip we booked on another carrier. Alaska, we love your non-stop on this route so make it a morning flight out of FLL and I promise you I can talk the rest of the family into booking with you all.

    liam

    from - September 14, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I love to travel, and when it comes to choosing the Airlines I always choose Alaska Airlines as this is the only Airline which provides me the reservations on an Instant basis no matter I call them in night or day, I just dial the Alaska Airlines Phone Number and have my reservations on the confirmed basis with lowest fare price deals. The thing I liked the most is that they always give me surprises like carrying of the infant baby, extra baggage offers, free cancellation policy and much more. Once a time my baby got scared by the noise of airplane while taking off, the air hostess named Miss Nadia Cruz help my baby in this critical situation, the way she deals with this situation was an eye-catching experience for me. Therefore I recommend you all to have booked with this Airlines to know more about amazing offers and deals. whatever is my issue Alaska Airlines phone number @ 1855-477-7283 will help me out in any conditions.

    Gregory

    from United States - May 25, 2018

    Flew First Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    On two separate occasions, in the last six months my daughters were bumped from paid first class seats to the main cabin. In both cases we had purchased first class airfare well in advance of the flight date and, in both cases, upon the day of travel we were downgraded from first class to the main cabin. The first event occurred in November of 2017, while my daughter was traveling from SEA to IAD for her 30th birthday. I had purchased her first class airfare as a birthday gift and checked her in the day before to verify everything was ready upon her arrival at the airport. She had no luggage [to check] so she went directly to her gate and waited for boarding. Because she was expecting to receive the services of first class, she did not eat or drink before arriving at the airport. Unfortunately, as she was boarding the plane, she was informed of her downgrade and told she would need to contact customer service to receive a refund of the price difference. The explanation provided was mechanical issues that resulted in a new plane with fewer first class seats. After my daughter’s departure, I contacted customer service and was provided with a refund of the difference between the main cabin and first class seats; I was also provided with a $150 voucher to use on a future flight. My daughter, on the other hand, received a free drink and had to pay for her own food. The second event occurred May 7th of this year. My wife, my youngest daughter and myself were traveling from SFO to SEA to visit one of our other daughters and our grandchild. We were also celebrating our daughter’s 21st birthday so I purchased first class airfare for all three of us. The airfare was purchased two months in advance and, once again, I checked in the day prior to ensure everything was good. Unfortunately, on the way to the airport, my daughter’s seat number disappeared from her electronic boarding pass. Upon arrival at the airport (2 hours prior to the boarding time) we were informed that my daughter had been bumped to standby and her seat and the one next to her were given to standby passengers for “security reasons”. We were asked to speak to the representatives at the gate in order to attempt to get my daughter a seat on the plane. Once we arrived at the gate we spoke to the representatives (it took three people to figure out what was going on) and were able to get my daughter a seat in the main cabin but were told they could not provide her with a first class seat. When we asked why, we were told the decision came from higher up and the representatives could not provide us with a reason. As compensation, we were provided with food vouchers and $200 vouchers to use on future flights. We were also told we would receive a refund of the price difference between the main cabin and first class but we have not received a refund as of yet. On the plane, my daughter did receive free food and beverage service but we found out that her seat and the one next to her were bumped to the main cabin so Alaska Airlines could accommodate two MVP Gold 75K members eventhough there were multiple main-cabin seats available. I understand that situations arise and sometimes decisions need to be made that may not be in everyone’s best interest but, in the case of our recent trip, Alaska Airlines made us feel like my daughter wasn’t good enough to be in a first class seat, and that is beyond unacceptable. Not only did Alaska Airlines give her seat away but they gave it to someone they feel is more important than her. I emailed Alaska Airlines and their response was: “Unlike many other airlines, Alaska continues to offer our customers the option to request their desired seat assignments at no additional charge. Regrettably, our staff is occasionally faced with the unfortunate task of having to involuntarily change a ticketed customer’s seat assignment, which can happen for a multitude of reasons including security reasons. However, I can assure you that such changes are not undertaken without due consideration and are only done when absolutely necessary for operational reasons.” So apparently, the “due consideration” was those other people flew more often and spent more money so they deserved first-class whereas my 21 year old daughter didn’t.

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