6.4/10

    From 28 passenger reviews

    liam

    from - September 14, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I love to travel, and when it comes to choosing the Airlines I always choose Alaska Airlines as this is the only Airline which provides me the reservations on an Instant basis no matter I call them in night or day, I just dial the Alaska Airlines Phone Number and have my reservations on the confirmed basis with lowest fare price deals. The thing I liked the most is that they always give me surprises like carrying of the infant baby, extra baggage offers, free cancellation policy and much more. Once a time my baby got scared by the noise of airplane while taking off, the air hostess named Miss Nadia Cruz help my baby in this critical situation, the way she deals with this situation was an eye-catching experience for me. Therefore I recommend you all to have booked with this Airlines to know more about amazing offers and deals. whatever is my issue Alaska Airlines phone number @ 1855-477-7283 will help me out in any conditions.

    Gregory

    from United States - May 25, 2018

    Flew First Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    On two separate occasions, in the last six months my daughters were bumped from paid first class seats to the main cabin. In both cases we had purchased first class airfare well in advance of the flight date and, in both cases, upon the day of travel we were downgraded from first class to the main cabin. The first event occurred in November of 2017, while my daughter was traveling from SEA to IAD for her 30th birthday. I had purchased her first class airfare as a birthday gift and checked her in the day before to verify everything was ready upon her arrival at the airport. She had no luggage [to check] so she went directly to her gate and waited for boarding. Because she was expecting to receive the services of first class, she did not eat or drink before arriving at the airport. Unfortunately, as she was boarding the plane, she was informed of her downgrade and told she would need to contact customer service to receive a refund of the price difference. The explanation provided was mechanical issues that resulted in a new plane with fewer first class seats. After my daughter’s departure, I contacted customer service and was provided with a refund of the difference between the main cabin and first class seats; I was also provided with a $150 voucher to use on a future flight. My daughter, on the other hand, received a free drink and had to pay for her own food. The second event occurred May 7th of this year. My wife, my youngest daughter and myself were traveling from SFO to SEA to visit one of our other daughters and our grandchild. We were also celebrating our daughter’s 21st birthday so I purchased first class airfare for all three of us. The airfare was purchased two months in advance and, once again, I checked in the day prior to ensure everything was good. Unfortunately, on the way to the airport, my daughter’s seat number disappeared from her electronic boarding pass. Upon arrival at the airport (2 hours prior to the boarding time) we were informed that my daughter had been bumped to standby and her seat and the one next to her were given to standby passengers for “security reasons”. We were asked to speak to the representatives at the gate in order to attempt to get my daughter a seat on the plane. Once we arrived at the gate we spoke to the representatives (it took three people to figure out what was going on) and were able to get my daughter a seat in the main cabin but were told they could not provide her with a first class seat. When we asked why, we were told the decision came from higher up and the representatives could not provide us with a reason. As compensation, we were provided with food vouchers and $200 vouchers to use on future flights. We were also told we would receive a refund of the price difference between the main cabin and first class but we have not received a refund as of yet. On the plane, my daughter did receive free food and beverage service but we found out that her seat and the one next to her were bumped to the main cabin so Alaska Airlines could accommodate two MVP Gold 75K members eventhough there were multiple main-cabin seats available. I understand that situations arise and sometimes decisions need to be made that may not be in everyone’s best interest but, in the case of our recent trip, Alaska Airlines made us feel like my daughter wasn’t good enough to be in a first class seat, and that is beyond unacceptable. Not only did Alaska Airlines give her seat away but they gave it to someone they feel is more important than her. I emailed Alaska Airlines and their response was: “Unlike many other airlines, Alaska continues to offer our customers the option to request their desired seat assignments at no additional charge. Regrettably, our staff is occasionally faced with the unfortunate task of having to involuntarily change a ticketed customer’s seat assignment, which can happen for a multitude of reasons including security reasons. However, I can assure you that such changes are not undertaken without due consideration and are only done when absolutely necessary for operational reasons.” So apparently, the “due consideration” was those other people flew more often and spent more money so they deserved first-class whereas my 21 year old daughter didn’t.

    Mike

    from United States - April 2, 2018

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We were MVP last year, but came up less than 2000 miles short to qualify this year. We made a reservation last year for March 26 this year, and received an MVP upgrade when we made the reservation. When we checked-in 24 hours before the flight, Alaska revoked our upgrade, and hence our reserved seating, at check-in time. They explained that we don’t qualify for the upgrade this year. They failed to notify us until check-in time, which put us at extreme disadvantage for rebooking our revoked reservation. How can we trust an airline that revokes our confirmed seats at check-in time? And they blamed it on our not achieving MVP last year. They should have notified us of this unfriendly policy in January, or even more customer-friendly, honor the reservation we made while we were qualified to make it. Revoking our upgrade at check-in is the most aggressive punishment, short of dragging us off the plane. We cannot trust reservations on Alaska Airlines. Not even first class. Alaska used to be a fine airline. Something has changed.

    A

    from Chile - April 2, 2018

    Flew First Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    LAX to Portland, OR and return. Carry-on only, on-line check-in, so no interaction at the airports. Both flights left on time and arrived early. Clean planes, nice lunches, affable crews. All in all a very good experience, as I always expect when I fly Alaska now and then.

    Glade

    from United States - January 3, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This was an evening flight from Orange County airport (California) to Seattle. As the first insult, without us realizing it, the ticketing agent in Santa Ana created tags for a different “Ross” party than my wife and me. She created tags for a “Ryan Ross” (rather than for me, “Glade Ross”). More seriously, this particular “Ryan Ross” was ticketed to Portland, rather than to our own destination of Seattle. In itself, the mistake was evidently a very human one, and forgivable. What is not forgivable (much less comprehensible) is that Alaska systems evidently leave it up to a human operator to see and select an apparent match for passenger on his/her computer screen (as basis for creating luggage tags), as opposed to using a scan to the boarding pass as basis for a positive (and reliable) match. Where a human works in that mode, it can be certain occasional mistakes (such as in this instance in fact happened) will occur. Shame on Alaska Airlines for maintaining such an ignorant system — in particular, one that can be guaranteed to cause enormous customer inconvenience and frustration at some regular interval! So, already arriving late in the night and very tired, my wife and I ended up spending an extra hour in the baggage claim area working out the issue, and finally began our 90 minute drive home sans baggage, toothbrushes and other essentials. At least, I got a call reasonably early this morning indicating our two suitcases were in-hand in Seattle, and would be out on courier for morning delivery. The only upset in that call (essentially adding insult to injury) was when the caller initially asked if I am “Ryan Ross?” No, no, no! Can’t they finally get that straight. Regardless, disappointments were not at an end. By noon today, the courier still had not arrived with our two suitcases. I called the provided number. After some minutes of waiting I spoke with a person who could not locate the issue based on the first of two File Locator numbers we had been provided. She succeeded on the second, but said she’d have to transfer me to another desk if any information was to be provided. After many more minutes of waiting, I was disconnected. Eventually 2 pm rolled around. We had still not seen a courier with our luggage, so I called again. Now the automated attendant predicts I’ll need to wait approximately one hour before again speaking with a human (presumably to again be disconnected on transfer?). Beyond the above, the agents in the baggage claim area last night indicated that we’d be provided with $125 in compensation as connected to each misdirected suitcase. She collected email addresses as basis to so provide. I have still received nothing via email. I find it hard to believe that an otherwise respected airline has so horribly structured its luggage-handling (and subsequent error-correcting) systems. Honestly, it is very, very pitiful. It is now 3:00 in the afternoon and I still have neither luggage nor further information.

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