5.7/10

    From 37 passenger reviews

    Kay

    from United States - February 16, 2022

    Flew Premium Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’ve flown Alaska several times. I’d say The quality of their flights (in-flight entertainment, food, service) have declined in recent years from excellent domestic to middle of the pack, but they have one of the best frequent flyer programs in the business. They partner with a whopping 24 airlines. They also allow rabbits in cabin (a rarity among airlines) which is great since I have two. Their network has shrunk quite a bit since the pandemic hit but hopefully their range will rebound in the next year or so.

    Paul

    from United States - July 1, 2021

    Flew First Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    First flight w/Alaska. PIT-SEA, 737-900. First class. 6/27/21 Cabin didn’t smell right. FAs friendly and attentive. Steak salad was not so good. Dry lettuce and cabbage. Very dry roll. No butter available. Seat cushion was sat out, became uncomfortable about halfway into the flight. On time arrival. Experience at baggage claim poor. An Alaska employee using the PA system directed passengers from our flight to the wrong carousel. The info board was also incorrect. After an hour wait, I got into a long line of people with baggage issues. The employees who helped me eventually said my bag had been dropped at a different carousel. – I’m looking forward to the return trip as I’ve heard good things about this airline.

    Donald

    from United States - June 12, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a flight and purchased first class upgrade when I checked out. A week before I travel, I get called and told I’m on a different flight, but that my seat is still in first class. Apparently, I was bumped to “premium class” without knowing it. When I approach the counter they say “sorry” we have no record of you purchasing a first class seat. Then they promised me a beer on the plane – I don’t drink. I call customer service and they tell me I’m definitely in first class and “not to worry”, that it was a computer snafu. But on the plane they jam me into the back. Definitely never flying Alaska again.

    Pamela

    from United States - April 11, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We booked flights back at the beginning of February 2020 to fly the first week of April 2020 to Alaska. Then COVID-19 turned into a huge issue. We cancelled these flights at the beginning of March 2020. These were booked as non-refundable flights. Since Alaska enacted a policy in March 25th, 2020 that all visitors to Alaska have to self-quarantine for 14 days if they come to Alaska, I called Alaska Air to see if there was any option for a refund and was told absolutely not. I can have a credit towards a future flight. Great, when the economy is the toilet and my husband was laid off, we can rest assured that at least we can book our vacation later in the year. I understand policy under normal times but with everything going on, we are more interested in paying our mortgage than we are in taking a vacation anytime soon.

    Mike

    from United States - January 29, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Outrageous, Inflexible, Punative and Unforgiving Change Policies:
    I purchased a round trip Seattle-Boise ticket. Plans changed and I needed to simply drop the outbound flight. I called MVP customer care and was informed that to simply drop the outbound flight I would be charged a $125 change fee. I was not asking for any kind of refund but for the “privilege” of dropping the flight I was being asked to pay more than I paid for the original round trip ticket. Net effect is I’m being asked to pay twice the price for half the service. If I only needed to drop the return I could have simply not shown up and no additional cost but because it was the outbound flight, they had me over a barrel. You would think Alaska might appreciate the opportunity to sell the seat twice. Lesson learned – never book Round trip tickets if you have any inkling that you may need to make a change – Book two one-way tickets instead. Looking for a new airline to take my MVP Gold business.

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