5.7/10

    From 36 passenger reviews

    Paul

    from United States - July 1, 2021

    Flew First Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    First flight w/Alaska. PIT-SEA, 737-900. First class. 6/27/21 Cabin didn’t smell right. FAs friendly and attentive. Steak salad was not so good. Dry lettuce and cabbage. Very dry roll. No butter available. Seat cushion was sat out, became uncomfortable about halfway into the flight. On time arrival. Experience at baggage claim poor. An Alaska employee using the PA system directed passengers from our flight to the wrong carousel. The info board was also incorrect. After an hour wait, I got into a long line of people with baggage issues. The employees who helped me eventually said my bag had been dropped at a different carousel. – I’m looking forward to the return trip as I’ve heard good things about this airline.

    Donald

    from United States - June 12, 2020

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a flight and purchased first class upgrade when I checked out. A week before I travel, I get called and told I’m on a different flight, but that my seat is still in first class. Apparently, I was bumped to “premium class” without knowing it. When I approach the counter they say “sorry” we have no record of you purchasing a first class seat. Then they promised me a beer on the plane – I don’t drink. I call customer service and they tell me I’m definitely in first class and “not to worry”, that it was a computer snafu. But on the plane they jam me into the back. Definitely never flying Alaska again.

    Pamela

    from United States - April 11, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We booked flights back at the beginning of February 2020 to fly the first week of April 2020 to Alaska. Then COVID-19 turned into a huge issue. We cancelled these flights at the beginning of March 2020. These were booked as non-refundable flights. Since Alaska enacted a policy in March 25th, 2020 that all visitors to Alaska have to self-quarantine for 14 days if they come to Alaska, I called Alaska Air to see if there was any option for a refund and was told absolutely not. I can have a credit towards a future flight. Great, when the economy is the toilet and my husband was laid off, we can rest assured that at least we can book our vacation later in the year. I understand policy under normal times but with everything going on, we are more interested in paying our mortgage than we are in taking a vacation anytime soon.

    Mike

    from United States - January 29, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Outrageous, Inflexible, Punative and Unforgiving Change Policies:
    I purchased a round trip Seattle-Boise ticket. Plans changed and I needed to simply drop the outbound flight. I called MVP customer care and was informed that to simply drop the outbound flight I would be charged a $125 change fee. I was not asking for any kind of refund but for the “privilege” of dropping the flight I was being asked to pay more than I paid for the original round trip ticket. Net effect is I’m being asked to pay twice the price for half the service. If I only needed to drop the return I could have simply not shown up and no additional cost but because it was the outbound flight, they had me over a barrel. You would think Alaska might appreciate the opportunity to sell the seat twice. Lesson learned – never book Round trip tickets if you have any inkling that you may need to make a change – Book two one-way tickets instead. Looking for a new airline to take my MVP Gold business.

    Harrison

    from United States - December 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Going to 49ers vs Seahawks in seattle. NFL changes game from 2:25 afternoon to the sunday night game. To change my flight because of this $193. The flight leaves and hour and 15 minutes late. One of the engines gets a ‘fuel leak’ and we stop in boise idaho. After waiting 3 hours we are told there are no flights going to seattle, call reservations for help. Basically buy another flight tomorrow or go with someone else?

    What the hell?

    So no its $193 to change the flight be cause NFL changed the time of the game, and then screw you you’re stranded here all day, lose out on the hotel you booked in seattle and go buy another flight?

    The (women) attendants working the desks super rude, did nothing for me when I walked up for help/update, and as women approached later looking for an update they were coddled and helped.

    screw alaska airlines

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