AirAsia X

Terrible, fucking stupid rules

Upon the 4’th hour of delay I kindly asked for our entitled water and meal, but was denied, as they had told us that the aircraft was delayed…
other then that they offer great value, but losing 4 hours with zero compensation offered (bottle of water and sandwich) is a no-go in my book.

I was pleasantly surpriced with their service after all the bad reviews I read online. Both my flights were slightly delayed but apart from that everything else was excellent ! Will definitely use them in the future.

The flight from Bangkok was 70 minutes late departing. Sat in the aircraft for 20 minutes with not a word as to why. Buses to Aircraft because airline to lousy to use gates. I am 69 years old and they put me in the only row that doesn’t recline – row 11. They charge to have a seat in an exit row with extra leg room but no discount for putting you in a non reclining seat. Zero leg room is another issue. I always thought Jetstar Asia was one of the worst airlines in the world but AirAsia now tops that list. My advice is to avoid this excuse for an airline like the plague….

Very disappointing. After paying over $600 AUD for a flight from Denpassar Bali to Darwin -one way – at .025 am in the morning -was not even offered a complimentary plastic cup of water?! Or a tea or coffee?! I purchased a sandwich on board with an expiration date of 18/7/17 – consumed on the 14th – and it was dry and disgusting. Could not eat it it – let alone enjoy it. Imagine what it would taste like 4 days later?!
I paid for a seat which was in an emergency exit. There was virtually ‘no brief’ on our responsibility in an emergency. All intercom information was indecipherable – could not understand a word. It was like flying ‘blind’.