AirAsia Philippines

Absolute garbage. The only number available to call anyone for help is long distance to India and after waiting on hold for an hour, they say they only handle domestic flights in India. At least the Indian guy confirmed that there is no other number and you have to “chat” online, and the wait is over an hour for that too. And there is no countdown to your time to chat, and no audible alert when your agent is available, so you have to stare at the screen for an hour and hope you happen to see when they show up. If you don’t respond within 60 seconds , they end the chat. If you are waiting for the agent to type or look something up for longer than 60 seconds, it ends the chat. So you have to keep typing “still here.” Absolutely ridiculous.

When you pay more than 15000 PHP for this 55min for your family, that AirAsia is destroying your 5000 PHP baggage (1 year old), and only offer you 1000 PHP as a compensation, this is not what I can call a good company. If I add to that the antiquated airplane and the uncomfortable seats, I would recommend everybody to avoid AirAsia.

Flight from MNL to PPS delayed over 7h for changing & poor reasons – this ALWAYS happens with them. No compensation whatsoever, staff could not care less & very unhelpful as were online chat. Food terrible, served late & on descent in turbulence. Return flight delayed 1.5h & safety issue note of refuelling during boarding! Never again, avoid like the plague.

On my flight from Kalibo to Manila Airasia delayed my baggage, since they refuse to send it back to my home address in France. So since 4 weeks they try to save time by not responding or telling me they are sending my request to the relevant team. This company has no customer service at this time it’s the worst company that I’ve flight with.

A320 Manila to Puerto Princesa, and Back