AirAsia Indonesia

Have flown twice PER DPS on A320 in last six months with AA. On time on both occassions with scheduled 3 hr 40 min flight. No frills airline with the ease of direct booking from AA website. If you plan ahead you can get some cheap return flights for around AUD 200. The good thing about these low cost airlines is that they broke the GA & QF strangle hold of years ago where by you essentially had to buy a packege including accommodation to fly to Bali.
Now with the internet you can book your flights and accommodation seperately. Big thumbs up for Air Asia as a low cost no thrills airline.

A320 Perth Bali I’m a regular commuter on this route and for the past 3 years have flown Air Asia on at least 30 times, I have always been treated well and the service for a budget airline is great, seat comfort is also good and the interior has always been clean, I have to say they have been on time and on budget at all times.

needed wheel chair assistance was taken from checkin to gate 9 . then had to use escalator to the ground.. then climb on a bus , then climb up steps to the plane

Perth-Denpasar Denpasar-Perth A320.
Value for money is why AA Indonesia is our first choice for our Bali trips.
$140.00 AUD return for our last trip (Feb 2014) is hard to beat, have flown Garuda, QF/Jetstar, Virgin, Simpati and Air Paradise in the past and the only one that beats AA is Garuda executive class.
Pluses: The aircraft are new or nearly new and well maintained, the seats are ok for shortish flights, the staff are mostly pleasant, and the food is surprisingly decent considering the cost.
Minuses: The complete lack of any entertainment, seat-back videos, tablets, nothing- paid or free.
We think where most people who have problems with AA come unstuck is their lack of understanding of the reality of low-cost air travel and unrealistic expectations. Maybe they need a large “NFI” (not for idiots) warning on the welcome page of their website.

I booked two flights with AirAsia, the first one was from Jakarta to Bali and from Bali to Melbourne. The first problem I encountered was a change in flight (which apparently, on this website, seems to be common and not unusual at all). Jakarta has really bad traffic jams in the morning so giving waking up at 5am to give myself 3 hours to get to the airport was annoying.
I have two bags with me when I go to Bali because I ultimately am moving to Melbourne after my holiday. When I get to the counter, I find out I have to pay airport luggage fees (roughly 5 USD/pound) for my extra luggage (one free check in-up to 20kg only) So I end up paying over 200 USD for an extra luggage. Okay. My fault. I did not check the website clearly and it was my own responsibility to ensure I followed the luggage rules.
When I get to Bali, I speak to a representative on their website to help me add a luggage to ensure that does not happen again! I IM chat with Mac, a representative and plainly state I have two luggages: one is 20kg free check-in and I need to add one more. After 10 minutes he “upgrades” my bag to 25kg. I specifically ask him, upgrading to 25kg means im adding an extra bag weighing up to 25kg correct? He tells yes this is true. So I pay the upgrade and worry no more.
The morning I get to the airport, I find out I have to pay for the extra luggage anyway! the free “20kg check-in” does not apply anymore because I only upgraded the free check-in from 20kg to 25kg! this flight from Bali to Melbourne had two sectors so I had to pay double. I am really disappointed and unsatisfied with the representative that helped me because I was trying to avoid exactly what had happened. I paid over 500 USD to transport my luggage even after I spoke with someone to help me add on luggage. I am an international student and I thought AirAsia was going to be a good option for me to go abroad and save money. It turned out to be the opposite. The unpredictable change in flights and hidden baggage fees just made things more difficult on me.I will not fly with AirAsia anymore nor will I recommend it. I am not upset about the first baggage fee as I take responsibility for that but the second time, the company/representative failed to assist me. Hopefully this company can examine what happened here so that another customer is not cheated from the company’s bad communication.