hitesh
from India - November 29, 2019
Flew Economy Class
Worst airline ever
Jaikishan
from - April 26, 2018
Flew Economy Class
Unpunctual, Unprofessional Airhostesses and Cabin Crew, Hard braking during landing.
kiran
from - April 15, 2018
Flew Economy Class
I have booked Air Asia flight from Mumbai to Syd and did not book additional baggage to check in on both legs of the journey but only one. When I contacted Customer care a day before departure I was told I could pay at the counter before boarding the flight. However, staff at Mumbai airport (manager Anish and team) were harsh, rude and insensitive to my situation by denying any mode of payment and were demanding only cash. Me being NRI did not carry any INR and had limited AUD with me that I wanted to use for inflight meals etc. However, they were very demanding and rude and gone to the extent of sneaking into my purse and persuade me to exchange my AUD into INR right at the airport to pay them in cash. This is worst professionalism you can display in any industry. When I resisted they ordered my baggage to be removed and board another flight which is not just against Air Asia business model and customer service but against any level of humanity. After one hour of argument and losing my energy ending up with sore throat they have accepted my card payment. This was all not before I realised i am running late and in danger of missing my flight. They may boast about most affordable airlines but I strongly advice any traveller not to fall into the trap of cheap air tickets by Air Asia and avoid being ripped off with appalling service and ridiculous staff.
Bala
from India - October 5, 2015
Flew Economy
Nice flight. Value for money