3/10

    From 4 passenger reviews

    hitesh

    from India - November 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever

    Jaikishan

    from - April 26, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Unpunctual, Unprofessional Airhostesses and Cabin Crew, Hard braking during landing.

    kiran

    from - April 15, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have booked Air Asia flight from Mumbai to Syd and did not book additional baggage to check in on both legs of the journey but only one. When I contacted Customer care a day before departure I was told I could pay at the counter before boarding the flight. However, staff at Mumbai airport (manager Anish and team) were harsh, rude and insensitive to my situation by denying any mode of payment and were demanding only cash. Me being NRI did not carry any INR and had limited AUD with me that I wanted to use for inflight meals etc. However, they were very demanding and rude and gone to the extent of sneaking into my purse and persuade me to exchange my AUD into INR right at the airport to pay them in cash. This is worst professionalism you can display in any industry. When I resisted they ordered my baggage to be removed and board another flight which is not just against Air Asia business model and customer service but against any level of humanity. After one hour of argument and losing my energy ending up with sore throat they have accepted my card payment. This was all not before I realised i am running late and in danger of missing my flight. They may boast about most affordable airlines but I strongly advice any traveller not to fall into the trap of cheap air tickets by Air Asia and avoid being ripped off with appalling service and ridiculous staff.

    Bala

    from India - October 5, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Nice flight. Value for money

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