Air Transat

I have taken many trips in my life, and this one has got to be the worst experience in my whole traveling life! Terrible from the moment my husband and I booked in September until our return…the customer service was very very poor. The agents give wrong information. I had to call over 5 times, and each agent gave me a different answer. This put a sour taste for our honeymoon. Once ON the flight…i was even more disappointed. No service. No drinks. No snacks. we basically didnt eat from 6 am until 2pm when we got there. On our way back, a rude French woman was in front of me and she pushed her chair all the way back on me to the point of actually hurting my knees. I asked her politely to move her seat up and she refused. I called the flight attendant and instead of acknowledging my feelings, she tells me to move seats. I did not want to be separated from my husband it was our honeymoon!!! the flight attendant calls her superior, who was VERY rude, sarcastic and racist. Because she was French like the woman in the seat, she did not even ask her to move her chair up or ask her to cooperate. She told me the same thing as the other stewardess ” switch seats, and you don’t need your table down, YOU have to cooperate “. I did not feel like arguing. I told her forget it, she was not being of any help. She saracastically CLAPPED AT ME AND LEFT!!! WOW . I am devastated and I do not recommend this airline to ANYONE. I will post this review everywhere I can. DISGUSTING SERVICE AND RUDE STAFF.

Would not fly with this airline again. Unfriendly cabin crew and appalling food.

Been to Mexico so many times with different airlines but this has been the worst experience ever with air transat .. I had the worst experience with the cabin crew as I was waiting for 2 hours to get a glass of water after asking so many times and got a bad attitude from the crew. Moreover, when we arrived at the airport we waited for 1.5 hrs for the hotel shuttle which never showed up and had to take a private taki and pay additional 76$ USD to get a ride to the hard rock maya riviera .. I would never recommend this airline to anyone and I would pay extra to avoid this airline..

No organisation at all on transfers

They use to be great but have become unreliable at the best of times

Every flight delayed by hours