from New Zealand - November 13, 2022
Flew Economy Class
This airline is unreliable. They will make you late, make you miss your connecting flight and leave you to sort your problems out at your own cost without any help. Unbelievable. It cost us an extra $248 to sort out flights because their plane had a technical issue. Their problem, their fault they admitted. They promised to compensate at the airport and then later using fine print reneged on their responsibilities.
Of all the 20 international flights that arrived in Auckland the same day theirs was the only one more than 10 minutes late. They were 2 hours late. We were stuck for an additional 4 hours at Auckland airport before we could get a new connecting flight. Their planes are old Airbus junkers. The plane was chocker, not a spare seat, they were getting the best part of $2000 a seat and they still couldn’t find a measly $124pp to compensate us for their screwup.
from United States - November 7, 2022
Flew Business Class
Stay away from this carrier.
Do yourself a favor and if going to Tahiti, look at flying Delta or United. I have traveled the world and Air Tahiti Nui’s product and lack of customer service including no communication on delayed or cancelled flights is by far one of the worse I have experienced. Business Class is terrible.
from United States - July 1, 2020
Flew Economy Class
Paid $1354.00 for a ticket to Papeete on Air Tahiti Nui through Cheapoair. The flight was to leave LAX on April 14, 2020 and due to the Coronavirus the flight did not leave! In essence the airline cancelled this flight. I have been trying to get a refund NOT a credit! Cheapoair says Air Tahiti Nui will give me a refund minus over $500.00 for penalties. This is a WORLD WIDE PANDEMIC. Both companies have proved to be unethical in their behavior regarding the Coronavirus. Buyer beware!! I will NEVER use Cheapoair or Air Tahiti Nui! Hope this helps someone in deciding which airline and company NOT to use!!!
from French Polynesia - January 14, 2015
Nous utilisons réguliÃ¨rement la compagnie Air Tahiti Nui pour des vols Papeete/Paris. En classe économique, le confort des siÃ¨ges de la nouvelle cabine est moyen, notamment l’appui tÃªte qui offre une position inconfortable en position relevée. Ce défaut est inexistant en position allongée. La cabine est globalement chaleureuse et le choix des couleurs trÃ¨s bien. La nourriture est passable. Le programme de divertissement est trÃ¨s complet. L’accueil du personnel de vol est formidable, avec une fleur de Tiare offerte Ã l’entrée dans l’avion et une disponibilité sans failles durant le vol.
from Italy - August 26, 2014
We flied from LA to Papeete in economy and back from Papeete to LA in business class for a cheap upgrade of 400 euro. The A340 is old, the economy seats are terrible, very thighs and with an uncomfortable headrest. The quality of service and food poor. In Business Class the seat is of course large but not at a level of a business class of long haul flights. Food is very poor and not comparable with any business class I have flied before. Service is quite fair but not good.