Air Tahiti Nui

Air Tahiti Nui is absolutely HORRIBLE!!!! My husband and I bought tickets from Air Tahiti Nui to go to Tahiti for our honeymoon. We had a connecting flight with another airline. My husband and I paid an additional $60 through Air Tahiti Nui so we could sit together on a 8 hour international flight. Due to a flight time change, our ticket numbers changed. Air Tahiti Nui’s system did not sync with the other airlines system. Therefore, Air Tahiti Nui lost our reservation AND sold our seats that WE paid for! Then, Air Tahiti Nui blamed US for changing our ticket numbers..I’m not sure how that is even possible to do on our end! After going back and fourth with Air Tahiti Nui for 2 hours at the airport, they found 2 spots for us on the flight. However, the seats were NOT together despite the fact we paid an additional $60 to sit together. Absolutely ridiculous! No wonder their reviews are so low.

This airline is unreliable. They will make you late, make you miss your connecting flight and leave you to sort your problems out at your own cost without any help. Unbelievable. It cost us an extra $248 to sort out flights because their plane had a technical issue. Their problem, their fault they admitted. They promised to compensate at the airport and then later using fine print reneged on their responsibilities.

Of all the 20 international flights that arrived in Auckland the same day theirs was the only one more than 10 minutes late. They were 2 hours late. We were stuck for an additional 4 hours at Auckland airport before we could get a new connecting flight. Their planes are old Airbus junkers. The plane was chocker, not a spare seat, they were getting the best part of $2000 a seat and they still couldn’t find a measly $124pp to compensate us for their screwup.

Stay away from this carrier.
Do yourself a favor and if going to Tahiti, look at flying Delta or United. I have traveled the world and Air Tahiti Nui’s product and lack of customer service including no communication on delayed or cancelled flights is by far one of the worse I have experienced. Business Class is terrible.

Paid $1354.00 for a ticket to Papeete on Air Tahiti Nui through Cheapoair. The flight was to leave LAX on April 14, 2020 and due to the Coronavirus the flight did not leave! In essence the airline cancelled this flight. I have been trying to get a refund NOT a credit! Cheapoair says Air Tahiti Nui will give me a refund minus over $500.00 for penalties. This is a WORLD WIDE PANDEMIC. Both companies have proved to be unethical in their behavior regarding the Coronavirus. Buyer beware!! I will NEVER use Cheapoair or Air Tahiti Nui! Hope this helps someone in deciding which airline and company NOT to use!!!

Nous utilisons régulièrement la compagnie Air Tahiti Nui pour des vols Papeete/Paris. En classe économique, le confort des sièges de la nouvelle cabine est moyen, notamment l’appui tête qui offre une position inconfortable en position relevée. Ce défaut est inexistant en position allongée. La cabine est globalement chaleureuse et le choix des couleurs très bien. La nourriture est passable. Le programme de divertissement est très complet. L’accueil du personnel de vol est formidable, avec une fleur de Tiare offerte à l’entrée dans l’avion et une disponibilité sans failles durant le vol.