Air New Zealand

Keep flying with these guys domestically on semi-regular basis. Good service, great value if you buy your tickets in advance.

The airline that always puts safety first and it’s customers it’s top priority. From the start of checking in the seem less service of ground staff are so friend and when you get on board the aircraft the Kia Ora from the cabin crew and friendly smiles all around. The service on board is always so personable and they definitely go the extra mile. I always recommend Air New Zealand to all my friends and family. Looking forward to my next flight.

My Favourite Airline!

I love them because I can always speak to a customer service human being, who is on my side and works to help me with my situation, whatever it is.

The staff at airNZ seem to always be friendly, kind and supportive. The food is good, and I have had confortable trips every time.

I am stuck on the US during covid and my flights have been cancelled several times (by Australia, not AirNZ) and airNZ have been helpful at every turn, honoring the tickets I originally purchased and not charging for changes or extra prices on new flights : They have been timely at calling me when flights changed, and great at calling me back.

Personally I will choose them every time for peace of mind.

Travelled Business Class from Melbourne to Buenos Aires. Paid a premium price. Very poor value for money. Probably the most disappointing experience in business class that I have had. Poor experience started at check-in and didn’t get better. The seats are a very strange layout – having the feet of the passenger next to you in your face is not pleasant for your eyes or your nose, with no privacy at all and are uncomfortable for sitting and sleeping. For the Melbourne – Auckland leg, my seat had food scraps on it, and stains (I had to ask the flight attendant to wipe down my seat before I sat down), and the TV alcove had dust and food in it. The staff were unhelpful and quite brusque, especially when I went down to the galley to ask for some water – there were three flight attendants, and all of them looked at me as if I was imposing on a private discussion. Finally, the food was nothing special, and compared to BC on other airlines, AirNZ does not come close. Will certainly consider my options next time, and not sure why AirNZ have been given Airline of the Year.

The strangers next to me summed it up! ‘Budget airline’. This was during a flight Brisbane to Norfolk Island. The movies are $10 if you want a decent one. Apparently there was a broadcast about ordering a meal because that is also extra. I only heard a mumbling and ignored it. I was wondering when I was going to get mine while only a few around me received theirs.
The frugality began when I went to choose my seats and was advised that would be $10 per seat.
Prior to this flight I flew Qantas Perth to Brisbane and then Brisbane to Bundaberg and back to Brisbane. I had free food and wine and movies. I chose my seat on the longer flight. For no cost!! I paid over $1k to ANZ for return trip to Melbourne via Sydney not Brisbane. Unfortunately Air N Z has the monopoly on Norfolk Island though I predict that will change.
Overall very disappointing indeed.