Air Malta

According TO FLIGHT CANCELLATION by AIRMALTA flight on July.2020 We could not used 6 tickets in the given date In the proposals we have received from AirMalta, we chose the Voucher option – (option 5) choosing to save our trip for a later date (there no options of total price direct refund !). Unfortunately, due to the Covid19 pandemia, we were not able to match any other Airmalta Flight during 12 months. We reported the refund option on November, 2021 – which was accepted by AIRMALTA and this may take up to 60 working days. But we still received any money back. I have contacted Air Malta several times to explain problem without results. They have now had my money for almost 2 years. Never ever AirMalta. 

The flight was very good. Covid-19 was taken care of very well. Cabin Crew were the nicest people ever. Definitely recommend this airline to Friends and Family.

Bought my flight through an aggregator site, so I wasn’t able to pay for bags. Tried to pay for bags on their site, they couldn’t find my confirmation. Called customer service, wasn’t able to get a person, only got voicemail. Left a message, no one called back. Went on their site and bought bag vouchers for €50. When I got to the airport there was no record of me paying for bags even though I showed a printed voucher. Had to pay another €80. When I reached out to customer service they refused to help or issue a refund. The flight was also delayed by an hour. Worst airline!

Bad customer service ! Bureaucracy, bureaucracy, bureaucracy to get a reimbursement !!!
Checking online not working well.
Food and drinks onboard running out.
Miserable, unhelpful crew on board
Never flying Air Malta again !

Every time there is a problem with check-in. Instead of having designated check-in desks for each destination they have about five for all destinations. This causes all sorts of problems as each flight has differing takeoff times. If there’s a huge holdup in your queue with everyone going to different places that the earlier flights have the danger of either missing their flight or spending so much time queuing you get no time to have breakfast before boarding.
Travelling to Heathrow from Malta in April this year the computer in our queue packed up. Instead of using some intelligence and splitting our queue into other ones which were working we were simply standing waiting. I had got tto the airport early and spent almost an hour in the queue just standing. In the end I jumped queues as I was worried I might miss my flight. The check-in staff are very slow, the slowest out of all the many airlines I’ve travelled with. Last December’s check-in was chaotic and as they had overbooked some passengers couldn’t even board. Every check-in I have with them is hell. The only trouble is I have to use them as there is no alternative.