3.9/10

    From 133 passenger reviews

    Liesel

    from Australia - February 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We recently flew a number of internal flights with Air India and the airline was appalling, from the dirty cabins to the poor service. The icing on the cake was a 1.5 domestic flight delay, which caused us to miss our connecting international flight. We had asked a number of different Air India staff members to call our connecting airline, to advise of our delay, but they did not, so the flight left without us. We were only a few minutes late and the airline said they would have waited for us had someone called. We were stuck in Mumbai overnight, until the next flight out. What did Air India do about this? Absolutely nothing! They did not even offer to pay for food or accommodation. Abysmal airline, with abysmal service. Never again will we fly with them!

    Geetha

    from India - February 3, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The lady in US country from the check in spoke badly about India, when i asked for transit flights from US to delhi to bangalore. I was travelling business class and still made me wait and spoke to me so very rudely. When i told them from India they gave me transit boarding pass, she commented they do anything in India. I will never fly Air India again and will ensure my company never gets our employees to fly this airlines. Worst behaviour and despite telljng her i will miss my flight if she doesnt make me transit boarding pass she didnt care.

    Mary

    from Qatar - January 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible experience with entire booking process and customer service from the airline. We were given wrong information by your staff and we were denied boarding for our flight because apparently there was no transfer desk at our transit airport! It cost us our return ticket, unnecessary stress at the airport, and an extra USD $2000 for alternative and last minute flights to make it back home on time for urgent business. Upon returning home, we made several attempts to reach authorized management to address our case – the responses were slow (if any) and unprofessional with no attention to our case. We received standard replies and it has been almost a month now since we have received any updates about our complaint. Booking reference: Y8HWL Flight Number: AI 264 (MLE to TRV)

    Austin

    from Thailand - May 28, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a round trip ticket for two people directly with the airline.  At that time I provided them with all our details, including our Star Alliance MileagePlus account numbers. After the trip was completed, I checked our accounts and Air India had failed to credit us with the return mileage, almost 20,000.  What has ensued is the worst example of customer service I have ever encountered in 60 years of flying.  After dozens of emails and several phone calls, I have yet to be able to find anyone who will do anything to rectify the situation, in any department at the airline.  Not only will they not live up to their obligations as a member of Star Alliance, and not only will they not even supply me with the details of my return flight (eticket number, seat number, flight number), they have now totally stopped responding to my repeated attempts.  It is a mystery to me how the Star Alliance has allowed these incompetent, unprofessional and, frankly, dishonest morons in.  I have dealt with uncooperative customer service many times before, the previous worst being Dollar car rentals, but this airline specializes in not doing what they are professionally obligated to do.  Avoid Air India at all costs; if something goes wrong, you can depend on them to do nothing for you.

    Harry

    from Thailand - May 25, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a round trip ticket for two people directly with the airline.  At that time I provided them with all our details, including our Star Alliance MileagePlus account numbers. After the trip was completed, I checked our accounts and Air India had failed to credit us with the return mileage, almost 20,000.  What has ensued is the worst example of customer service I have ever encountered in 60 years of flying.  After dozens of emails and several phone calls, I have yet to be able to find anyone who will do anything to rectify the situation, in any department at the airline.  Not only will they not live up to their obligations as a member of Star Alliance, and not only will they not even supply me with the details of my return flight (eticket number, seat number, flight number), they have now totally stopped responding to my repeated attempts.  It is a mystery to me how the Star Alliance has allowed these incompetent, unprofessional and, frankly, dishonest morons in.  I have dealt with uncooperative customer service many times before, the previous worst being Dollar car rentals, but this airline specializes in not doing what they are professionally obligated to do.  Avoid Air India at all costs; if something goes wrong, you can depend on them to do nothing for you.

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